Robot.com

Agent

• Provide first-line technical support for Robot.com autonomous fleet operations
• Receive and track issues, incidents, and accidents during robot operations
• Diagnose and solve Level-1 technical problems
• Provide remote support to field operations personnel
• Use internal technical tools to troubleshoot autonomy, video, and connectivity issues
• Escalate unresolved or complex incidents to Service Desk Engineers or specialized teams through predefined communication channels
• Monitor the ticket queue for timely responses and appropriate categorization
• Execute the robot software update process
• Maintain clear communication with Operative and Technical Teams
• Learn and apply company procedures, technical guides, and best practices in real time
• Execute documented procedures and support flows to help keep the robot fleet stable
• Act as primary support for Service Desk Engineer Robotics and Service Desk Engineer Platforms functions

Service Desk Agent

Full-stack Engineer

• Develop, test, and maintain scalable and usable web applications
• Build and maintain backend services and APIs using Node.js and TypeScript
• Create and optimize frontend interfaces using React and modern UI frameworks
• Write clean, maintainable, efficient, high-performance code
• Collaborate with product managers, designers, and engineers to define and deliver features
• Participate in code reviews, documentation, and knowledge sharing
• Ensure applications meet quality and security standards through testing and monitoring
• Design efficient data models with SQL and NoSQL databases
• Support deployment workflows, containerization, and cloud environments
• Identify and resolve performance bottlenecks and production issues

Full Stack Developer

Operations

• Maintain the robot fleet in optimal mechanical, electrical, and software condition
• Perform hardware diagnostics, repairs, and component replacements
• Execute and document remote and on-site robot troubleshooting interventions
• Support and implement software updates across the fleet
• Ensure robots have required SIM cards and data connectivity; maintain SIM-to-robot tracking
• Manage tools, spare parts, and asset inventory and follow procurement protocols
• Support hardware and software field testing
• Prepare fleet health, incident, and intervention reports
• Serve as the primary on-site contact for campus operations stakeholders
• Oversee daily fleet deployment and recovery
• Monitor fleet aesthetics and functional readiness and address issues proactively
• Ensure partner restaurants and endpoints have systems required to operate with the fleet
• Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required
• Manage facilities, vehicles, and company assets in compliance with state and local requirements
• Conduct warehouse inventory cycle counts
• Coordinate shipping of spare parts, robots, marketing materials, and other assets
• Maintain accurate operational and performance reports
• Occasionally support campus engagement, marketing, and growth activities
• Independently own site operations and help train or mentor incoming team members

Robot Operations Technician

Recruitment

• Design and implement an overall recruiting strategy
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to different markets
• Align communication strategies with Hiring Managers
• Source and recruit candidates using databases, social media, job sites, and AI tools
• Screen resumes and job applications through the ATS
• Conduct interviews using reliable recruiting and selection tools/methods
• Assess applicants’ knowledge, skills, soft skills, experience, and aptitudes
• Coordinate and apply pre-hiring steps for Colombia and US markets, including medical exams, psychotechnical tests, legal documentation, FCRA-guided steps, background checks, and reference checks
• Onboard new employees and manage legal documentation signatures
• Update Talent Acquisition Databases
• Monitor and apply HR recruiting best practices, policies, and applicable legislation, including Colombia and US employment laws
• Provide analytical, documented recruiting reports
• Build candidate relationships throughout the selection process
• Promote the company’s employer branding

Service Desk Agent

Full Stack Developer

Robot Operations Technician

Talent Acquisition Specialist