Rue des Vignerons

Account Manager

• Process customer booking cancellations
• Respond to customer inquiries and follow up as needed
• Monitor reviews and contribute to improving the customer experience
• Help resolve disputes and manage urgent situations
• Support winemakers in using their Rue des Vignerons pages
• Assist with monitoring the onboarding of new partners
• Ensure the quality and accuracy of winery profile listings
• Prepare and track the reporting required to manage business activity
• Contribute to cross-functional projects supporting the company’s growth
• Participate in improving processes and tools

Explore Internship – Assistant Account Manager at Rue des Vignerons. Review requirements and application details.

Internship – Assistant Account Manager

Customer Success Manager

• Respond to inquiries from individual and professional customers
• Assist customers with event planning and group or bespoke bookings
• Advise users and follow up on their requests
• Contribute to customer satisfaction and problem resolution
• Identify opportunities to improve the customer journey
• Structure request handling and create reports to track activity
• Use and contribute to the operation of the HubSpot CRM
• Help improve tools and working methods
• Process winery reservation cancellations
• Assist wineries with their use of the platform
• Help monitor partner registrations
• Ensure winery profile pages are kept up to date
• Contribute to resolving customer disputes with partners
• Work alongside Account Managers to develop relationships with partner wineries

Explore Customer Success Intern at Rue des Vignerons. Review requirements and application details.

Customer Success Intern

Digital Marketing

• Contribute to Rue des Vignerons’ digital communications
• Write editorial content for the blog and website with SEO and GEO objectives
• Manage, grow, and engage the Facebook, Instagram, and LinkedIn communities
• Create and send monthly newsletters
• Produce and analyze performance reports for the teams
• Contribute to cross-functional initiatives supporting the development of Rue des Vignerons

Explore Digital Marketing Assistant at Rue des Vignerons. Review requirements and application details.