Sandoz

Customer Support

• Manage the end-to-end order fulfillment process from customer order receipt through stock delivery
• Coordinate with international supply teams, Key Account Managers, and warehouse partners
• Execute customer channel management activities, including monthly allocation planning and quantity split management across wholesalers
• Maintain relevant systems and prepare customer communications
• Coordinate price change implementation, approvals, price list updates, stakeholder notifications, compensation processing, credit notes, and reconciliations
• Manage product returns and claims, including eligibility assessment, logistics coordination, execution, and documentation
• Oversee sampling activities, including ordering, distribution, inventory monitoring, and destruction
• Execute regulatory and administrative activities, including authority notifications, product master data maintenance, customer confirmation letters, and product launch support
• Prepare and manage country reporting requirements, forecasting approvals, commercial reports, and operational performance tracking
• Act as a key point of contact for customer inquiries and patient calls
• Ensure timely execution and documentation of logistics activities, accurate records and reports, procedural compliance, and effective stakeholder coordination

Customer Service, Logistics Specialist

Pharmacist

• Act as a territory manager within the assigned geographical area, identifying and prioritizing target pharmacies, groups, and chains according to company segmentation
• Define and achieve sales, efficiency, and performance objectives for assigned customers
• Manage customer initiatives and activities within the allocated budget to support business objectives
• Develop and execute negotiation strategies to maximize commercial and financial results
• Design and implement customer engagement plans through marketing campaigns, commercial presentations, and training activities
• Build and maintain strong customer relationships to ensure satisfaction and long-term partnership
• Optimize customer coverage, contact frequency, and use of communication channels to maximize territory effectiveness
• Collect, analyze, and report market intelligence, competitor information, and business insights to support decision-making
• Achieve agreed sales and performance objectives across the assigned territory
• Define and manage client corporate strategies within the assigned territory
• Implement marketing campaigns and deliver training for pharmacists and other professionals
• Design and promote initiatives supporting greater penetration of generic medicines in Italy
• Collaborate with the line manager and other corporate functions on ideas, initiatives, impact analyses, and proposals for continuous improvement

Customer Service, Logistics Specialist

Pharmacy Account Specialist