Santa Helena Indústria de Alimentos S/A

Systems Engineer

• Handle and resolve tickets and requests related to SAP MM and integrated systems
• Analyze and resolve medium- and high-complexity incidents
• Gather and map requirements with the Procurement, Purchasing, Warehouse, and Receiving departments
• Identify improvement opportunities and propose solutions for business processes
• Perform SAP MM configuration
• Prepare functional specifications for developments, reports, interfaces, and enhancements
• Monitor developments carried out by internal teams, consulting firms, and vendors
• Participate in the migration project from SAP ECC to SAP S/4HANA, assessing impacts, gaps, and MM processes
• Evaluate and monitor the implementation of SAP Notes and patches
• Manage vendors and consulting firms, monitoring deadlines, SLAs, and delivery quality
• Develop SQL/BI queries for data analysis, auditing, and business support
• Keep technical documentation, manuals, and materials related to assigned processes up to date
• Train and guide key users and junior-level professionals
• Work in accordance with Information Security, IT Governance, and other internal policies

Functional Systems Analyst – Mid-Level (PL) – SAP MM

• Support HR systems, primarily Apdata, as well as other corporate and legacy systems
• Provide support to Human Resources and Personnel Administration users by analyzing and resolving incidents and issues
• Act as a liaison between HR, IT, vendors, and consulting firms to resolve tickets and implement improvements
• Monitor tickets and follow up with vendors, ensuring compliance with agreed SLAs
• Gather and analyze requirements with the HR and Personnel Administration departments
• Map HR processes, identifying opportunities for improvement, automation, and optimization
• Assess the feasibility of new solutions and functionalities
• Participate in HR systems implementation, enhancement, and integration projects
• Monitor projects led by vendors and consulting firms, ensuring deliverables, deadlines, and quality standards are met
• Conduct solution testing and user acceptance testing (UAT)
• Prepare and maintain up-to-date technical and functional documentation
• Prepare user manuals and support materials
• Train and guide key users
• Analyze system performance and propose improvements
• Ensure governance of the systems under their responsibility
• Track contracted versus actual hours delivered by vendors and consulting firms
• Research new technologies and solutions applicable to HR processes
• Support integrations between HR systems and other corporate systems

Functional Systems Analyst – Mid-Level (PL) – SAP MM

Mid-Level Functional Systems Analyst – HR Systems