Scala Staffing

Executive Assistant

• Manage call bookings
• Follow up on and resolve failed or late payments
• Manage the VIP client milestone system
• Flag when clients reach the 12-week mark and notify the coach
• Trigger the free shirt shipment process
• Maximize use of the existing GoHighLevel (GHL) account
• Integrate pre-GHL clients into the system
• Build and maintain automated workflows
• Create VIP milestone notifications
• Build business update dashboards tracking churn and conversion rates
• Support the coach by handling administrative tasks so the coach can focus on coaching, programming, and content

Appointment Setter

• Monitor and respond to engagement on paid ad campaigns, including comments, likes, shares, story reactions, and saves
• Proactively reach out via DM to prospects who engage with ads
• Initiate warm, natural conversations rather than generic scripted openers
• Qualify leads through conversation to determine fit and interest
• Handle objections confidently and build rapport to keep prospects engaged
• Guide qualified conversations toward booking a call or appointment
• Follow up consistently and persistently with warm and lukewarm leads who have not yet converted
• Log outreach activity, conversation outcomes, and booked calls
• Track response rates, booking rates, and conversation drop-off points
• Flag recurring objections or ad-messaging mismatches to help improve ad performance