Scaleway

Customer Success Manager

• Build, nurture, and leverage strong relationships with customer users and decision-makers
• Understand customers’ businesses, objectives, and data to identify opportunities to increase satisfaction and revenue
• Define and proactively follow customer-specific success plans to maximize satisfaction and minimize churn
• Drive customer awareness and adoption of Scaleway services, features, and functionalities
• Identify, negotiate, and close upsell, cross-sell, commitment, and renewal opportunities
• Act as an escalation point and coordinate Sales, Solution Architects, Support, and Product teams around customer needs
• Represent the voice of the customer internally, sharing feedback and contributing insights to Scaleway's product roadmap
• Measure customer satisfaction and maintain accurate customer information and reporting in relevant systems
• Build and deliver customer engagement initiatives through training sessions, webinars, user forums, events, and Scaleway communities
• Contribute to improving Customer Success processes and ways of working as the team continues to scale
• Support the development of the customer portfolio in Italy and drive revenue growth across existing accounts
• Help customers achieve their business objectives while developing their usage and adoption of Scaleway solutions

Content Marketing Manager

• Lead content development for selected priority verticals
• Research and create white papers, industry reports, in-depth analysis, customer stories, articles, landing pages and campaign assets
• Work with Field Marketing to identify content needs and build full-funnel content journeys
• Develop SEO-driven content and optimize existing content to increase organic visibility, qualified traffic and conversion
• Build a systematic approach to content repurposing and distribution
• Translate editorial priorities and strategic narratives into compelling content while maintaining editorial standards and tone of voice
• Interview customers, internal experts and external specialists
• Collaborate with Field Marketing, Lifecycle, Social, SEO, PR and Sales to activate content across channels and campaigns
• Own content acquisition and performance KPIs
• Manage content projects end-to-end from research and briefing through writing, publication, distribution, measurement and optimization

Content Marketing Specialist

IT Support

• Run, maintain, monitor, and scale core internal services, including ticketing systems, ERP, and CRM
• Design and develop new internal tools
• Maintain technical standards for performance, reliability, and security
• Develop internal software for commercial, support, and operational activities
• Partner with Sales, Finance, Support, and Operations stakeholders to build technical solutions
• Maintain CRM, Odoo ERP, and the Support ticketing platform
• Automate business workflows and update internal systems
• Translate business requirements and initiatives into robust specifications
• Perform code reviews and write unit tests
• Maintain architecture documentation
• Refactor and modernize legacy internal systems to improve scalability
• Use internal LLMs and development tools to automate operational processes and software tasks

Senior Software Engineer – IT & Sales Tooling

Human Resources

• Act as the HR partner of reference for managers within the assigned scope
• Provide coaching, HR guidance, and support on employee-related decisions
• Challenge managers constructively on compensation positioning, performance management, managerial practices, and people decisions
• Anticipate HR needs and align people strategies with operational objectives
• Lead organizational change initiatives, including reorganizations, scope changes, and team mergers
• Independently manage complex employee relations matters, including disciplinary procedures, mutual termination agreements, incapacity situations, and employment-law disputes
• Collaborate with Legal when required
• Handle psychosocial risks, conflicts, and employee reports
• Contribute to employee relations, including CSE preparation, collective negotiations, and monitoring applicable collective agreements
• Oversee the employee lifecycle from onboarding and internal mobility through development and offboarding
• Lead Talent Reviews and support annual and professional review campaigns, including manager guidance, calibration, and action-plan follow-up
• Improve and implement HR practices and policies
• Provide HR data, trends, and alerts
• Support managers and employees across Scaleway’s growing international organization

HR Business Partner

Artificial Intelligence

• Define and drive Scaleway’s enterprise AI strategy and roadmap
• Identify and prioritize high-impact AI use cases across the company
• Lead deployment of an enterprise AI platform
• Evolve the IT environment toward an AI-ready architecture
• Define governance, security, and Human-in-the-Loop guardrails for safe AI agent and automation deployment
• Industrialize AI-assisted development and vibe coding from prototype to secure production
• Drive AI FinOps, balancing performance, cost, sovereignty, and third-party solutions
• Promote internal use of Scaleway infrastructure, AI products, and open-source models
• Serve as the central point of contact for enterprise AI initiatives
• Connect business needs with Engineering, IT, Security, Data, and Infrastructure
• Support AI adoption across Engineering, IT, Security, Data, and business teams
• Build internal AI best practices, communities, and reusable standards
• Initially own the Internal AI scope within the IT organization
• Report directly to the Director of IT, IS & GRC
• Recruit and build the Internal AI team over time
• Promote Scaleway’s sovereign cloud and AI solutions internally

Customer Success Manager

Content Marketing Specialist

Senior Software Engineer – IT & Sales Tooling

HR Business Partner

AI Evangelist