Semble

Controller

• Own, develop and manage a robust, reliable and audit-ready financial operation
• Lead and own the monthly close and related processes
• Deliver accurate and timely management accounts and investor reporting
• Maintain a suitable internal control environment for a Series C+ company
• Manage day-to-day treasury activities and appropriate controls
• Lead UK and France compliance activities, including statutory accounts, audits, VAT, other taxes and company secretarial duties
• Work with external auditors and advisers across UK and French entities
• Identify opportunities to automate and simplify Finance processes using scalable, AI-enabled tools and workflows
• Oversee revenue, billing, deferred revenue, SaaS-related activity, accounts receivable and accounts payable
• Assist with management of the company ESOP and other administrative/CoSec duties
• Manage, support and develop one direct report
• Work closely with the CFO and FP&A to support planning and decision-making

Financial Controller

Head of Department

• Lead and grow the Support team by hiring, coaching, and developing support agents, support engineers, and team leads
• Own support performance targets for response time, resolution time, first resolution ratio, CSAT, and quality
• Build dashboards and rituals to track and improve support performance
• Design tiering, triage, escalation paths, and the knowledge base, including the Support Centre
• Act as the internal voice of the customer and work with Product, Engineering, and Customer Success to surface trends and influence the roadmap
• Handle complex, sensitive, or high-stakes escalations, particularly those affecting patient care or clinical operations
• Evaluate and manage the support stack, including helpdesk, knowledge base, chat, and AI tools
• Report insights and recommendations to leadership regarding support performance and investment needs

Financial Controller

Head of Support