Serko Ltd.

Support Engineer

• Provide primary technical and functional support via phone and email for routine client queries and application issues
• Investigate and resolve client problems promptly while providing updates on resolution progress
• Recognize complex technical issues and escalate them according to established protocols
• Maintain detailed records of client communications and technical solutions in the internal system
• Contribute to team best practices and the knowledge base
• Build and maintain deep product knowledge through relevant training
• Identify and report workflow enhancements, product improvements, and potential expansion sales opportunities
• Assist with issue troubleshooting and product release testing as directed by management

Product Support Analyst

Software Engineer

• Work closely with Product, Design and Engineering, modelling strong engineering standards and teamwork
• Understand customer problems and success measures, and verify shipped work achieves them
• Shape work into small, shippable slices with verifiable requirements
• Independently deliver well-scoped features to production in line with the technology stack and design system
• Implement designs faithfully and accessibly, including responsive behaviour and empty, error and loading states
• Build and extend BFF endpoints in C#
• Work agentically by assigning clear tasks and context, writing tests from requirements first, and verifying output before release
• Make reversible decisions independently and escalate changes that affect releases or are costly to undo
• Lead small projects through coaching, planning, stand-ups and stakeholder updates
• Deploy and support owned work, including on-call and infrastructure changes with guidance
• Instrument system health and customer outcomes
• Contribute ideas that improve team processes and shipped outcomes

Full-stack Engineer

• Collaborate with cross-functional Product and Technology teams to create quality software
• Break down ambiguous problems into clear technical approaches and executable work
• Champion consistent coding, testing, and delivery practices
• Produce clean, consistent, well-organized solutions aligned with the technology stack
• Regularly push changes to production
• Identify and address cross-cutting concerns early
• Own delivery outcomes, ensuring predictability, quality, and alignment with team goals
• Ensure solutions are production-ready, including monitoring, alerting, and run books where applicable
• Mentor and support Engineer 1s and Engineer 2s through pairing, reviews, and guidance
• Own major initiatives end-to-end and make daily technical decisions
• Tackle complex system-level challenges and shape solution design

Senior Software Engineer

• Activate and onboard new users into the system
• Leverage data-driven insights to support experimentation
• Develop strategies to improve user attraction and registration
• Increase platform registration and activation rates
• Work with cross-functional product engineering teams to create quality software
• Identify and implement improvements in processes, practices, and products
• Build, deploy, monitor, and support owned components in a “build it and run it” environment
• Collaborate with the team and adopt modern technical practices
• Continuously learn and share knowledge