Sevaro

Manager

• Serve as the dedicated point of contact for physicians and advanced practice providers from contract signing through their first scheduled shift
• Introduce clinicians to Sevaro's culture, expectations, communication standards, and on-shift experience
• Track onboarding progress, follow up on outstanding requirements, identify delays, and coordinate resolutions
• Train clinicians on Synapse, clinical shift workflows, and site-specific stroke and consultation processes
• Confirm understanding of workflows, escalation procedures, documentation requirements, and hospital-specific expectations
• Coordinate system access, login testing, and final readiness checks
• Develop and maintain training guides, workflow documents, and quick-reference materials
• Support credentialing and licensing applications, documentation, progress tracking, and communications
• Liaise among clinicians, credentialing, licensing, IT, operations, quality, hospital relations, hospitals, and clients
• Escalate urgent concerns and follow through to resolution
• Manage scheduling for 80+ physicians nationwide based on contracts, credentials, availability, hospital approvals, and shift volume
• Monitor missing or uncovered shifts, coordinate coverage, and make emergency scheduling changes
• Communicate schedules, changes, open shifts, and coverage needs to physicians
• Review scheduling patterns and volume to support coverage across hospital sites
• Establish and monitor KPIs for onboarding completion, scheduling readiness, physician satisfaction, and shift coverage
• Work toward completing physician onboarding within seven days after credentials and system access are issued
• Analyze data, develop action plans, improve workflows, and report progress, risks, needs, and outcomes to leadership

Manager, Clinician Experience – Onboarding and Scheduling

• Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns
• Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients
• Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement
• Develop and implement an effective onboarding process for new physicians
• Coordinate training sessions and resources covering policies, procedures, and best practices
• Act as the primary point of contact for physician inquiries and concerns
• Proactively identify and address physician challenges with cross-functional teams
• Develop and execute strategies to enhance physician engagement
• Establish regular communication channels for organizational updates, changes, and opportunities
• Use physician feedback to personalize interactions and strengthen engagement
• Define and analyze physician satisfaction KPIs, including onboarding within seven days of credential issuance
• Use data-driven insights to develop action plans improving the physician experience
• Evaluate and enhance operational processes related to physician interactions and service delivery
• Collaborate with departments to streamline workflows and reduce friction points
• Leverage technology and operational tools to streamline scheduling and anticipate physician needs