SmartRecruitment.com - Smart Recruitment

Account Manager

• Create long-term, trusting relationships with key customers
• Manage all communications between the business and its clients
• Grow revenue by maximising use of software and back office tools and upselling the product suite
• Liaise daily with customers
• Manage critical escalations between the business and clients
• Collate customer and market feedback for Operations and Product teams
• Identify new business opportunities with existing clients
• Collate and assess client product requests and feedback into internal teams
• Forecast, track and analyse Key Performance Indicators
• Propose commercial incentives for growth
• Analyse campaign/promotions performance and provide recommendations for improvements

Account Manager – iGaming

• Develop and execute comprehensive account management strategies for the iGaming industry, focusing on slots and live dealer products
• Lead, mentor, and inspire the account management team to deliver exceptional client service and achieve performance goals
• Serve as the primary point of contact for high-value clients and foster long-term partnerships
• Identify upselling, cross-selling, and account expansion opportunities to drive revenue
• Collaborate with sales, product development, support, and other cross-functional teams
• Analyze account performance metrics to identify trends, optimize strategies, and improve client satisfaction
• Address client challenges promptly and effectively
• Ensure account activities comply with industry regulations and company policies
• Oversee account budgets and forecasts to meet or exceed financial targets

Account Manager – iGaming

Head of Account Management – iGaming