Customer Service Specialist
State of Florida
Posted: 10/20/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Specialist
State of FloridaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service delivery, including resume assistance, career counseling, and knowledge of labor market information. Capable of utilizing Employ Florida Marketplace and other software tools while maintaining compliance with policies and procedures.
Highest-signal resume keywords
Customer Service SkillsEmploy Florida Marketplace ProficiencyOral And Written CommunicationTime ManagementBasic Sales Techniques
About the role
Key responsibilities & impact- Monitor and coordinate customer service delivery
- Inform candidates about available office services
- Assist candidates with required Career Success activities and Career Success Plans
- Exchange information so candidates understand and can access CareerSource Citrus Levy Marion reemployment services
- Review and critique resumes as needed
- Handle candidate and business customer service interactions by phone and email using professional etiquette
- Schedule first appointments with Career Development Coaches and/or screen for SBEs and schedule first DVOP appointments
- Help candidates access and use labor market information, copiers, fax machines, telephones, internet, job-search resources, and other tools
- Refer candidates to workshops, computer lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Services, and other resources
- Document Wagner-Peyser candidate services, referrals, services, and follow-up activities in Employ Florida
- Support online partner-agency applications for DCF, UC, and other assigned duties
- Support the Business Services Team, attend team meetings, and coordinate activities with staff
- Provide administrative support, special projects, and data analysis projects
- Participate in job fairs, onsite recruitment, and business events
- Provide resume assistance, labor market information, assessments, interviewing assistance, education referrals, service orientation, Employ Florida training support, and career counseling
- Support Welcome Desk activities and track candidate traffic through the KIOSK/VOS Greeter
- Maintain compliance with personnel procedures and perform other required functions
Requirements
What you’ll need- Knowledge of the business community
- Interpersonal, public relations, computer data entry, oral and written communication, telephone, and customer service skills
- Ability to interpret and implement applicable CareerSource Citrus Levy Marion policies and procedures
- Ability to meet or exceed established performance goals and monitoring standards
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to perform multiple tasks and prioritize workload
- Time management, oral and written communication, and work organization skills
- Proficiency in Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs
- Skill in basic sales techniques
- Familiarity with all business services
- Level 2 security background screening, including fingerprinting and local, state, and national law enforcement record checks
- Must complete Tier One Training and pass the Tier One Certificate Exam within 60 days of hire
- Must perform duties at the official Department worksite
- Travel may be required
- Familiarity with community agencies that provide services preferred
- Bilingual preferred but not required
- Associate's degree preferred
- Two years' experience in customer service, or an equivalent combination of education and work experience, preferred
Benefits
Comp & perks- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental options
- Ongoing comprehensive training provided
- Career growth
- Highly skilled, professional environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryResume AssistanceCareer CounselingLabor Market InformationPerformance Goal MonitoringProblem SolvingMulti-taskingPrioritizationBasic Sales TechniquesCommunity Agency Familiarity
Soft Skills
Interpersonal SkillsPublic Relations SkillsTelephone EtiquetteWork Organization Skills
Tools & Technologies
MS WordMS ExcelMS OutlookKIOSK/VOS GreeterInternet Job-Search Resources
Certifications & Qualifications
Tier One Certificate Exam
Industry Keywords
CareerSource Citrus Levy MarionWagner-PeyserWorkforce Skills For The 21st CenturyVeteran ServicesCommunity Agencies