Strategic Growth Partners

Account Manager

• Serve as the main day-to-day point of contact for an assigned portfolio of client accounts
• Build trusted client relationships and keep clients informed
• Attend and lead weekly client status calls
• Capture actions, decisions, and next steps
• Produce weekly status reports for clients and internal leadership
• Track deliverables, deadlines, and account health
• Manage and coordinate 1099 contractors across business development, production, market research, and technical writing
• Assign work, set priorities, and enforce quality and deadlines
• Own the client book and use-case architecture
• Translate client missions and needs into appropriate scope and deliverables
• Escalate and resolve client issues, involving leadership when needed
• Coordinate delivery across the production layer
• Partner with leadership on account strategy, renewals, and close
• Direct the work of production analysts, technical writers, and assigned 1099 contractors
• Report to the President

Administration

Strategic Growth Partners provides both operations and strategic support to Tribal 8(a) and commercial organizations. Our client is a CVE-verified Veteran-Owned Small Business (VOSB) and a proud ISO 9001:2015 certified organization specializing in systems integration and enterprise management solutions. As a trusted GSA MAS contract holder, they deliver mission-critical telecommunications, network infrastructure, and IT services to Federal, State, and Local Government agencies, the U.S. Military, and private-sector clients.

They are seeking a motivated, career and customer-oriented Virtual Desktop Infrastructure Administrator to join their team in Key West, FL. supporting USSOUTHCOM.

Employment - Full time

Worksite Type: Onsite

Compensation: $125 - 128K per year.

Security Clearance Required: Must have an active Secret clearance. Must be eligible to obtain and maintain a TS/SCI clearance.

Responsibilities include but are not limited to:

 - Designing and implementing the VDI infrastructure. Configuring and managing virtual machines and desktop templates.

 - Monitoring the VDI environment for performance and resource usage. Troubleshooting and resolving issues related to virtual desktops, applications, and user connectivity.

 - Installing, configuring, and maintaining the hypervisor software.

 - Managing server hardware, resource allocation, and capacity planning, managing Virtual Desktop host pool and related resources.

 - Architecting, planning, and implementing desktop virtualization technology. Proactively monitor and maintain the health, performance, and availability of the VDI infrastructure.

 - Conduct regular backups and implement disaster recovery procedures for VDI components. Provide expert-level support for complex VDI-related issues and incidents, investigating root causes and implementing timely resolutions.

 - Identify performance bottlenecks and inefficiencies within the VDI environment and implement tuning strategies to improve overall system performance. Implement and maintain robust security measures to protect VDI systems, virtual desktops, and user data.

 - Plan and execute VDI infrastructure updates, including software patches, security updates, and system upgrades.

Minimum Qualifications:

 - Five or more years of hands-on experience in a VDI administration role.

 - Bachelor’s degree in computer science, Information Technology, or a related field. An additional four years of relevant experience can be substituted in lieu of a degree.

 - Proficiency in VDI technologies, such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services (RDS).

 - Strong understanding of virtualization concepts and hypervisor technologies like VMware vSphere or Microsoft Hyper-V.

 - Expert-level troubleshooting skills and the ability to resolve complex VDI-related issues effectively.

 - Familiarity with network, storage, and security principles relevant to VDI environments.

Desired Qualifications

 - Master’s degree in computer science, Information Technology, or a related field.

 - Professional certifications such as VMware Certified Professional (VCP), Citrix Certified Professional - Virtualization (CCP-V), or equivalent credentials are highly desirable.

Physical Requirements:

 - Must be able to remain in a stationary position 50%

 - Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

 - Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

 - Often positions self to maintain computers in the lab, including under the desks and in the server closet

 - Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

Our client provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 10 company paid holidays per year, and paid time off.

Our client also considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

Virtual Desktop Infrastructure Administrator

Project Manager

• Manage medium to extra-large complexity projects through the full project life cycle using appropriate methodologies and tools
• Plan and communicate project activities and acquire, develop, and manage project teams
• Deliver project scope and objectives, change management, risk mitigation, budgeting, stakeholder communication, vendor engagement, subject matter expert utilization, implementation, and project closure
• Develop and manage project status reports and communicate key metrics through the PMO dashboard
• Implement change management practices according to agency and PMO guidance
• Forecast, manage, and acquire resources needed to achieve project objectives
• Ensure project activities and deliverables adhere to federal, state, or agency guidelines
• Facilitate and manage contract processes from initiation to closure
• Perform gap analysis and root cause analysis and provide recommendations for successful project outcomes
• Lead group facilitation activities for the agency, particularly where interaction with an independent party is required
• Direct, coordinate, implement, execute, control, complete, and close Oklahoma State Department of Health projects under PMO guidance
• Serve as a primary contact for agency resources and activities throughout assigned project life cycles