SUSE

Sales

• Lead and mentor the Solution Architect team, setting goals and fostering professional growth
• Oversee customer engagements and tailor SUSE solutions to customer objectives
• Guide technical sales activities from qualification through closure
• Support customer objections, product demonstrations, and proofs of concept
• Partner with Talent Acquisition to hire a diverse, skilled team
• Build an inclusive, collaborative team environment
• Communicate customer feedback to Product, Strategy, and Engineering teams
• Partner with Field Sales, Customer Success, and Partner Ecosystem teams on account plans and solution adoption
• Guide competitive positioning strategies
• Foster continuous learning, mentoring, peer training, and internal education
• Oversee CRM practices and use data insights to drive technical engagement success

Tech Sales Leader – West Coast

Support Engineer

• Provide post-implementation product support to enterprise customers
• Identify and resolve issues with SUSE products
• Develop business relationships with customer technical and management staff
• Gain first-hand knowledge of customer systems, configurations, and business needs
• Accelerate response times and tailor solutions to customer expectations
• Proactively help customers avoid potential problems
• Maintain SUSE technology environments in an optimal and efficient manner
• Respond within contract-defined timelines to issues involving implemented SUSE technologies
• Utilize internal company resources to assist with customer issues
• Discover customer opportunities and forward them to Sales or Services for further development
• Troubleshoot enterprise-level solutions and provide accurate, timely issue resolution

Premium Support Engineer

Solutions Engineer

• Lead discovery sessions, technical evaluations, architecture workshops, and infrastructure sizing for complex customer AI environments
• Translate LLM inference, fine-tuning, and RAG workloads into scalable architectures using SUSE AI Factory, Rancher Prime, and the NVIDIA accelerated computing stack
• Partner with Account Executives and field Solution Architects throughout sales cycles
• Lead technical qualification, targeted proofs of concept, hands-on demonstrations, technical proposals, and RFI/RFP responses
• Guide customers on infrastructure, integration, security, and governance for agentic AI, multi-agent systems, and MCP integrations
• Architect customer solutions with hardware vendors, systems integrators, and cloud providers
• Develop reusable reference architectures, solution blueprints, demonstrations, and technical enablement materials
• Capture customer feedback and platform requirements for SUSE Product Management and Engineering
• Translate GPU architecture, partitioning, scheduling, multi-tenancy, networking, storage, and air-gapped operations into technical and business value
• Enable field sales teams and establish SUSE as a trusted platform for production enterprise AI

Tech Sales Leader – West Coast

Premium Support Engineer

AI Domain Solution Architect