SWTCH

QA Automation Engineer

• Guide Product Managers in translating use cases into testable requirements and edge cases
• Define test strategy and testing standards
• Design the automated E2E and user-flow testing approach from scratch
• Develop and execute automated functional, regression, integration, and end-to-end test suites
• Implement the automated portions of defined testing plans
• Mentor and train engineers on writing, maintaining, and extending automated tests
• Perform manual and exploratory testing where automation is not yet in place
• Identify, document, and track defects
• Work with Engineering to drive timely defect resolution
• Integrate automated testing into CI/CD pipelines
• Monitor test execution and analyze failures
• Continuously improve test coverage and reliability
• Build an automated E2E testing practice for SWTCH’s EV charging platform

Customer Success Manager

• Build and maintain long-term relationships with customers across real estate, multifamily, and commercial sectors
• Support a pooled book of shared accounts alongside the Customer Success team
• Own day-to-day success for named accounts and handle requests, escalations, and engagement tasks from the pooled account queue
• Run one-to-many programs such as webinars, email campaigns, office hours, and self-serve resources
• Lead onboarding for new assigned customers from sale through active charging operations
• Track onboarding milestones and align stakeholders
• Act as the voice of the customer internally and work with Product, Operations, and Support to resolve issues
• Surface trends affecting individual accounts and the broader customer base
• Conduct regular check-ins and business reviews with assigned accounts
• Deliver scalable value touchpoints to pooled accounts and communicate impact and usage insights
• Help customers meet sustainability and ROI goals
• Manage contract renewals and identify account expansion opportunities
• Track customer health metrics and adoption trends to identify at-risk accounts and mitigate churn
• Maintain clear and current account notes, activity logs, and next steps in the CRM
• Help build Customer Success playbooks, pooled-account workflows, and scalable resources
• Partner with technical and support teams to troubleshoot site-level issues and explain SWTCH reporting and management tools

Software Engineer

• Lead Product, Software Engineering, and Hardware organizations
• Create a unified technology organization with clear priorities, ownership, and accountability
• Own technology and product strategy and translate growth plans into a roadmap across product, software, hardware, and infrastructure
• Balance customer needs, market opportunities, commercial priorities, and platform investments when shaping the product roadmap
• Drive technical architecture and scalability for the platform, systems, charging network, and product ecosystem
• Establish standards for reliability, safety, quality, security, testing, validation, releases, and production performance
• Ensure integration across hardware, firmware, software, and cloud systems throughout the product lifecycle
• Strengthen engineering and product execution, predictability, discipline, accountability, and delivery
• Build and develop a high-performing technology leadership team
• Partner with the CEO and executive team on company strategy, technology investments, business priorities, and technical decisions
• Partner with Sales, Customer Success, and Operations to incorporate customer needs into scalable solutions
• Create a culture of technical excellence, ownership, collaboration, quality, and execution
• Report to the CEO as a member of the executive team

SVP, Technology – Product & Engineering

Sales Development Rep

• Respond promptly to all inbound leads
• Maintain relationships with current clients and identify new prospects
• Research prospective accounts in targeted markets, pursue leads, and follow through to a successful agreement
• Understand target markets, including industry, public policy, regional programs, companies, projects, and market strategies used to attract clients
• Collaborate with marketing and sales teams to ensure milestones are achieved
• Develop a strong understanding of SWTCH products, industry competition, and positioning
• Follow the latest industry developments and stay current on the competitive landscape
• Maintain customer activity in the CRM platform
• Exceed performance metrics

Sales Development Representative, Canada West

IT Support

• Lead, coach, and develop a high-performing remote team of Tier 1 and Tier 2 Technical Support agents and team leads
• Own the day-to-day operation of the Technical Support function
• Ensure customers receive timely, high-quality support
• Establish and monitor operational metrics, including SLAs, CSAT, response and resolution times, backlog health, quality, and team productivity
• Develop scalable support processes, workflows, and knowledge management practices
• Build escalation processes and partner with Engineering, Product, Customer Success, Network Operations, and Deployment teams to resolve customer issues
• Drive workforce planning, scheduling, and capacity management for a growing global customer base
• Recruit, mentor, and retain top talent while fostering accountability, collaboration, and continuous improvement
• Analyze customer trends and operational data to identify opportunities for automation, process improvements, and product enhancements
• Lead critical customer escalations and ensure clear communication during high-impact incidents
• Build a customer-centric support organization that continuously improves customer experience
• Report to the CEO

QA Automation Engineer

Customer Success Manager

SVP, Technology – Product & Engineering

Sales Development Representative, Canada West

Director, Technical Customer Support