TaxAct

Recruitment

• Support the full-cycle recruiting process
• Source talent through various channels and tools
• Conduct initial phone screens
• Coordinate interviews with hiring managers and team members
• Prepare interview materials and debriefs
• Extend offers of employment
• Negotiate salary and benefits
• Communicate with new hires prior to their start date
• Orient new employees on their first day
• Track metrics related to the recruiting function
• Serve as a liaison between candidates and management throughout the selection process
• Partner with internal teams to understand staffing needs
• Process background checks and I9s
• Work in partnership with the Talent Acquisition Manager and Director of Talent Acquisition to ensure consistent processes

Recruiter

Human Resources

• Manage the full employee lifecycle, including recruitment, onboarding, performance management, employee relations, and offboarding
• Administer and communicate company benefits programs
• Ensure compliance with federal, state, and local employment laws and regulations
• Support the development and implementation of HR policies and procedures
• Advise employees and managers on HR-related inquiries
• Conduct HR investigations and resolve employee relations issues
• Maintain accurate and up-to-date HR records and systems
• Assist with HR reporting and data analysis
• Collaborate with management on talent acquisition strategies, including job description development, sourcing, interviewing, and offer negotiation
• Contribute to the continuous improvement of HR processes and initiatives

Senior HR Generalist

Customer Support

• Support Drake Software in delivering tools and services used by tax professionals to grow their businesses and serve clients
• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat
• Interview end users to determine root causes and guide them through troubleshooting and diagnostic procedures
• Handle problem recognition, research, isolation, resolution, and follow-up for most user problems
• Partner with designated staff on more complex problems to ensure appropriate advanced support
• Accurately document and track customer interactions and resolutions
• Follow up promptly on unresolved problems
• Maximize positive relationships and customer experience through exceptional, empathetic service
• Adhere to established best practices, procedures, scripts, and management direction
• Maintain reliable attendance and adherence to scheduled shifts

Seasonal Customer Service Representative

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone
• Interview end users to collect information about problems and guide them through diagnostic and troubleshooting procedures
• Identify, research, isolate, and resolve the majority of user problems
• Partner with designated staff on intricate issues to facilitate advanced support and resolution
• Accurately document and track customer interactions and resolutions
• Follow up timely on unresolved problems
• Deliver exceptional, empathetic service to maximize customer relationships and experience
• Adhere to established best practices, procedures, scripts, and management direction
• Maintain consistent, reliable attendance and adherence to scheduled shifts
• Support Drake Software's tools and services for tax professionals