Demonstrates strong communication and time management skills while providing excellent customer support across various channels. Capable of tailoring responses to meet specific customer needs and ensuring high levels of satisfaction through effective follow-up and case resolution.

Highest-signal resume keywords

Customer Support ExperienceStrong Communication SkillsTime Management SkillsProblem-Solving AbilitiesMulti-Tasking Capability

About the role

Key responsibilities & impact

Provide excellent support experience to customers via all relevant communication channels.
Identify customer needs and research existing issues to provide strategic solutions.
Clarify customer confusion and tailor responses to specific needs.
Ensure first-contact resolution and effective follow-up with service partners and internal departments.
Ensure case closure according to service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
Deliver services according to procedures to ensure the highest customer satisfaction.
Build sustainable relationships and engage customers by going the extra mile.
Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

Requirements

What you’ll need

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position; however, fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Strong communication skills, including effective listening and empathizing with customers.
Good phone etiquette (pace, tone, voice quality, grammar and articulation).
Comfortable working with computers and multiple systems, with the ability to learn and adapt to new ones.
Excellent verbal and written communication skills in English and the language of the supporting market.

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective ListeningEmpathyGood Phone Etiquette

Tools & Technologies

Computer ProficiencyMultiple Systems Adaptability

Industry Keywords

Customer SatisfactionQuality Management SystemCase ClosureService StandardsCustomer Engagement