TECHNA

General

• Serve as the primary point of contact for hardware, software, and technology support
• Troubleshoot and resolve technology issues for team members across the organization
• Provide timely and professional technical assistance
• Support user account management, software installations, and system access
• Oversee installation, maintenance, and operation of hardware, software, and network systems
• Monitor system performance and ensure reliable technology operations
• Maintain accurate inventories of technology equipment and software licenses
• Maintain documentation including network diagrams, system credentials, and vendor contacts
• Coordinate with a backup Managed Service Provider to ensure continuity of support coverage
• Coordinate technology projects from planning through implementation
• Work with organizational leaders to align projects with business needs and strategic goals
• Monitor project timelines, deliverables, and technology resources
• Monitor and maintain network performance and security
• Support data backup processes and disaster recovery efforts
• Assist with compliance with applicable data protection standards and company policies
• Partner with hardware, software, and technology service providers
• Obtain pricing, coordinate purchases, and manage vendor relationships
• Identify cost-effective technology solutions
• Provide training on hardware, software, and technology best practices
• Educate team members on cybersecurity awareness and technology safety
• Develop documentation and resources supporting system adoption and effectiveness

IT Coordinator

Sales

• Serve as the first point of contact for prospective families through phone, email, text, and other communication channels
• Build relationships with prospective families and guide them through the enrollment process from inquiry to enrollment
• Follow up with leads to maximize tour attendance and enrollment conversions
• Manage and maintain an active admissions pipeline using CRM and enrollment management systems
• Explain programs, tuition, classroom availability, and enrollment requirements
• Track enrollment activity, conversion rates, and enrollment goals while identifying opportunities for improvement
• Help schools meet enrollment objectives
• Deliver a welcoming, personalized, and responsive experience for prospective families
• Build trust and rapport through proactive communication and relationship-focused service
• Serve as a trusted advisor throughout the enrollment journey
• Coordinate school tours, open houses, enrollment events, and family visits with School Directors and regional leaders
• Collaborate with Operations, Marketing, and School Leadership teams on enrollment initiatives
• Share enrollment updates, market trends, family feedback, and lead activity with stakeholders
• Participate in meetings focused on enrollment performance, strategic growth, and family experience improvements
• Support community outreach, networking events, and local marketing initiatives
• Represent Lantern Learning Group at community events and school functions
• Build local community relationships to generate awareness and prospective family leads

IT Coordinator

Bilingual Enrollment Specialist – Sales & Admissions