TECHNOVIZ LLC

IT Support

• Provide guidance and perform research for management and administration of the Microsoft M365 application suite
• Design and deliver Microsoft solutions meeting business objectives and tenant technical requirements
• Serve as the first point of contact for customers seeking technical assistance by phone, email, ticketing system, and walk-ins
• Document all customer interactions in the ticketing system
• Perform remote troubleshooting using diagnostic techniques and pertinent questions
• Manage assigned tickets in a timely manner
• Determine the best solution based on customer-provided issue details
• Develop and modify knowledge base documentation
• Deploy PCs and mobile devices, install software, and assist customers with new devices
• Image computers and complete post-image configuration
• Record events and problems through resolution logs
• Provide help desk and Tier 2 support as needed
• Troubleshoot technical issues, perform software deployments and installations, and follow established support practices
• Plan and accomplish goals, resolve varied technical issues, and provide limited guidance to other support personnel
• Identify documentation gaps and create or update knowledge base articles
• Alternate weekly between onsite work in downtown Madison and remote work, with additional onsite work as business needs require
• Complete initial onboarding onsite for the first two to three weeks

Explore Help Desk II at TECHNOVIZ LLC. Review requirements and application details.

Help Desk II

Project Manager

• Help executive leadership develop departmental strategy and define strategic initiatives
• Partner with executive teams, business sponsors, IT senior management, and team leaders to manage project priorities
• Facilitate business-group discussions in professional decision-making environments
• Assemble and manage business-focused working teams
• Track key project milestones and adjust project plans and resources to meet customer needs
• Research new technology and develop business cases for enterprise-wide business intelligence solutions
• Manage and coordinate DHS priority initiatives and projects
• Apply predictive, adaptive, or hybrid project management methodologies and tools
• Advise divisional leadership, division administrators, and DHS leaders on department-wide and division priorities
• Manage technical and organizational change management workstreams through transition to operational delivery units
• Communicate with internal and external customers, project team members, stakeholders, and executives
• Identify and prioritize enterprise opportunities with senior business management
• Manage large, high-impact initiatives through the project management lifecycle
• Perform additional duties as needed

Explore Senior Certified Project Manager at TECHNOVIZ LLC. Review requirements and application details.

Open roles

Help Desk II

Senior Certified Project Manager