Customer Service jobs in United States

Explore 1 matching jobs.

Teleperformance

Bilingual Customer Service Representative

Teleperformance

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Teleperformance

Bilingual Customer Service Representative

Teleperformance
Posted 10/21/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in Spanish and English, with a focus on providing exceptional customer service and resolving inquiries efficiently. Proficient in using web-based tools and adhering to established procedures while managing customer interactions.

Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceActive ListeningProblem-Solving SkillsWindows-Based Systems Knowledge

About the role

Key responsibilities & impact
  • Serve as a primary point of contact for clients
  • Manage inbound and outbound customer communications
  • Handle and respond to customer inquiries
  • Provide excellent customer service through active listening
  • Handle confidential customer information sensitively
  • Resolve issues on the first call when possible
  • Communicate appropriately with customers
  • Resolve and de-escalate customer issues
  • Escalate interactions when necessary
  • Track call-related information for auditing and reporting
  • Provide feedback on call issues
  • Upsell when required
  • Use web-based tools to resolve inquiries and support a positive customer experience

Requirements

What you’ll need
  • Must be bilingual and fluent in Spanish and English
  • High School Diploma or equivalent
  • Minimum of 6 months of customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems
  • General knowledge of Windows-based systems
  • Customer service and/or sales experience preferred
  • College degree preferred but not required
  • Ability to follow established procedures
  • Ability to collaborate with team members, supervisors, and support departments
  • Strong communication, listening, analytical, organizational, and problem-solving skills
  • Ability to prioritize tasks and work well under pressure
  • Ability to work within a structured schedule with a variety of shifts
  • Dedicated workspace near the router for hardwired Ethernet connection
  • Minimum internet speed of 15 Mbps download/10 Mbps upload
  • ISP latency under 50ms
  • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
  • Proof of internet speed required

Benefits

Comp & perks
  • Medical, vision, and dental benefits
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs as eligible
  • Competitive 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceTyping Speed of 25 Words Per MinuteAnalytical SkillsOrganizational SkillsSales Experience
Soft Skills
Strong Communication SkillsListening SkillsAbility to Prioritize TasksCollaboration SkillsAbility to Work Under Pressure
Tools & Technologies
Web-Based ToolsDesktop Computer Systems
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer InquiriesCall TrackingIssue ResolutionConfidential Information HandlingUpselling