Customer Service jobs in United States

Explore 1 matching jobs.

Teleperformance

Customer Service Representative

Teleperformance

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Teleperformance

Customer Service Representative

Teleperformance
Posted 10/21/2026full-timeRemote • United StatesJunior💰 $15 - $16 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications, resolve issues effectively, and provide feedback. Proficient in using web-based tools and maintaining confidentiality while handling customer information.

Highest-signal resume keywords
Customer Service ExperienceActive Listening SkillsProblem-Solving SkillsCommunication SkillsWindows-Based Systems Knowledge

About the role

Key responsibilities & impact
  • Serve as a primary point of contact for clients
  • Manage inbound and outbound customer communications
  • Handle and respond to customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information sensitively
  • Resolve issues on the first call when possible
  • Communicate appropriately with customers
  • Resolve and de-escalate customer issues
  • Escalate interactions when necessary
  • Track call-related information for auditing and reporting
  • Provide feedback on call issues
  • Upsell when required
  • Use web-based tools to resolve inquiries and support a positive customer experience

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Minimum of 6 months of customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems
  • General knowledge of Windows-based systems
  • Customer service and/or sales experience preferred
  • College degree preferred but not required
  • Ability to follow established procedures
  • Ability to collaborate effectively with team members, supervisors, and support departments
  • Outstanding communication, listening, and analytical skills
  • Strong organizational and problem-solving skills
  • Ability to prioritize tasks and work well under pressure
  • Ability to work within a structured schedule with a variety of shifts
  • Sharp critical thinking skills
  • Dedicated workspace near router for hardwired Ethernet connection
  • Internet speed of at least 15 Mbps download and 10 Mbps upload
  • ISP latency under 50ms
  • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
  • Proof of internet speed required

Benefits

Comp & perks
  • Medical, vision, and dental health benefits
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs
  • 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture
  • Support for active-duty service members, veterans, and military families

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Typing Speed of 25 Words Per MinuteCustomer ServiceSales ExperienceAnalytical SkillsOrganizational Skills
Soft Skills
CollaborationCritical ThinkingAbility to Work Under PressureOutstanding CommunicationListening Skills
Tools & Technologies
Web-Based ToolsDesktop Computer Systems
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer InquiriesCall TrackingUpsellingConfidential Customer InformationAuditing and Reporting