TerraClear Inc

Support Engineer

• Build, debug and support real-time actionable mapping solutions that are highly reliable, innovative and high performance
• Support real-time in-field image edge processing
• Design, implement and deploy front-end elements, REST-based back-end services and database design schemas across TerraClear’s application stack
• Partner with Product Management and Software Engineering team members to review application functionality requirements and interface design
• Ensure applications remain current with major third-party dependency releases and current design/implementation practices
• Work in an Agile environment to prioritize tasks and deliver technical milestones on schedule

Junior Software Development, Tech Support Engineer

Operations

• Own daily rock map generation and release operations.
• Manage incoming customer orders, including remote data transfers and physical SSD drives.
• Review and submit drone imagery for processing based on priority, deadlines, and capacity.
• Track orders from intake through processing, QA/QC, release, and drive return.
• Perform quality-control checks, including field-boundary refinement, image-quality review, and object-detection verification.
• Identify, troubleshoot, document, and escalate pipeline errors, failed jobs, file-transfer issues, and server-related problems.
• Coordinate daily priorities and assignments for seasonal processing technicians.
• Maintain SOPs, training materials, and process documentation.
• Communicate accurate order status, risks, and delivery timelines to Sales and Customer Success.
• Track production metrics, backlog, turnaround time, quality findings, and capacity.
• Support process-improvement, staffing, and capacity-planning initiatives.
• Ensure appropriate handling and tracking of customer data and physical storage devices.

Junior Software Development, Tech Support Engineer

Production Operations Specialist