Terrestris LLC

IT Support

• Provide remote support to other US staff and CI customers
• Aid in user account management, including adding, removing, and maintaining account access to various resources
• Apply customer service and customer support principles and methods
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve problems on desktop computers, laptop computers, applications, and software
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Provide customer service support, help resolve user accounts, and troubleshoot software and operating system configurations
• Support software deployment testing and submit survey results
• Respond to customers via telephone and other services, educate customers about self-service options, and process tickets from various queues
• Address emails promptly by responding or processing requests
• Resolve customer problems via ticket queues or escalate them to service providers for further triage

IT Help Desk Specialist

• Provide remote support to other US staff and CI customers
• Aid in user account management, including adding, removing, and maintaining account access to various resources
• Apply customer service and customer support principles and methods
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve problems on desktop computers, laptop computers, and applications or software
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Support customer service, resolve user accounts, and troubleshoot software and operating system configuration
• Support software deployment testing and submit survey results
• Process tickets from various ticket queues, respond to emails timely, and escalate issues to service providers when needed

• Provide remote support to other US staff and CI customers
• Aid in user account management, including adding, removing, and maintaining account access
• Apply customer service and customer support principles and methods
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve problems on desktop computers, laptop computers, applications, and software
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Support customer service, resolve user accounts, and troubleshoot software and operating system configuration
• Test software deployment and submit survey results
• Respond to customer emails and process requests promptly
• Process tickets from various ticket queues, documenting steps leading to resolution or escalation
• Educate customers about self-service options when appropriate
• Escalate issues to service providers for further triage when needed

• Provide remote support to other US staff and CI customers
• Support over 4,000 customers at over 250 posts of duty nationwide and several international offices
• Respond to customers via telephone and other services
• Educate customers about self-service options
• Process tickets from various ticket queues
• Address emails promptly by responding or processing requests
• Resolve customer problems through ticket queues or escalate them to service providers
• Manage user accounts, including adding, removing, and maintaining access to resources
• Install systems in customer organizations
• Install primary and peripheral computer software and hardware
• Troubleshoot and resolve desktop, laptop, application, software, hardware, and operating-system issues
• Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications
• Test and debug programs according to detailed requirements and submit results
• Test software deployments and submit survey results

Instructor

• Partner with the Primary Instructor to teach, present, or facilitate most of the Army Strategic Education Program–Transition Course (ASEP-T)
• Serve as lead instructor when the Primary Instructor is unavailable
• Co-instruct five five-day ASEP-T courses annually for up to 18 General Officers in person or 22 online, plus spouses
• Develop and maintain modular curriculum adaptable to face-to-face and online delivery using tools such as Zoom and Teams
• Ensure curriculum meets VOW Act, TAP, Soldier for Life, and Department of Labor requirements
• Guide participants in building transition plans, career goals, assessments, and translating military experience into civilian terms
• Instruct on resumes/CVs, cover letters, networking, LinkedIn, social media, job searches, personal branding, interviewing, salary negotiation, and post-interview actions
• Facilitate internet- and AI-enabled exercises, resume building, mock interviews, and mock offer negotiations
• Conduct individual counseling sessions, including resume critiques, transition plan feedback, strengths assessments, and networking and LinkedIn reviews
• Support integrated spouse curriculum and spouse-specific breakout sessions
• Support the Day 2 no-host networking event with recently retired General Officers
• Support the annual one-day Introductory Transition Module for up to 200 students and customized Four-Star Executive Sessions
• Provide follow-on coaching for up to two hours per participant for up to 90 days after retirement
• Administer pre-course surveys and evaluations, participate in after-action reviews, and contribute to post-course, quarterly, and annual reports

Alternate Instructor, U.S. Army Transition Course

• Serve as lead instructor for five five-day ASEP-T courses per year for General Officers and their spouses, in person or online
• Develop and maintain modular curriculum adaptable to face-to-face and online delivery using Zoom or Teams
• Ensure curriculum meets VOW Act, TAP, Soldier for Life, and Department of Labor requirements
• Present a five-to-ten-year vision of the executive landscape
• Guide participants in building individual transition plans, career goals, assessments, and translation of military experience into civilian terms
• Instruct on resumes/CVs, cover letters, networking, LinkedIn and social media, job search methods, personal branding, interviewing, salary negotiation, public and non-profit opportunities, and legal and ethical constraints
• Facilitate internet- and AI-enabled experiential exercises, resume building, mock interviews, and mock offer negotiations
• Conduct individual counseling sessions, including resume critiques, transition plan feedback, strengths assessments, and networking plan reviews
• Help design and deliver an integrated spouse curriculum with spouse-specific breakout sessions
• Coordinate a Day 2 networking event featuring recently retired General Officers
• Deliver the annual one-day Introductory Transition Module for up to 200 students
• Deliver up to eight customized Four-Star Executive Sessions annually, in person or virtually
• Provide up to two hours of follow-on coaching per participant for up to 90 days after retirement
• Develop surveys, assessments, evaluations, and course outlines; participate in after action reviews and contribute to reports
• Coordinate guest speakers on VA benefits, ethics, financial planning, and estate planning
• Work alongside the Alternate Instructor and coordinate with the ASEP-T Course Director

IT Help Desk Specialist

IT Help Desk Specialist

IT Help Desk Specialist

IT Help Desk Specialist

Alternate Instructor, U.S. Army Transition Course

Primary Instructor, U.S. Army Transition Course