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The Clearing HouseCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and troubleshooting capabilities in supporting payment systems and transaction processing platforms, with a commitment to operational excellence and service reliability. Proficient in managing incidents, driving process improvements, and collaborating effectively across cross-functional teams.
Highest-signal resume keywords
Application Support ExperiencePayment Systems SupportIncident ManagementWindows And Linux EnvironmentsITIL Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Support applications and systems for payments and transaction processing
- Provide daily technical support and support TCH projects and operational improvement initiatives
- Monitor systems, identify, triage, log, analyze, and resolve issues
- Handle payment support activities and escalate issues to third-level support groups
- Provide 24x7x365 support for system alerts, critical/major escalations, and cross-functional triage and troubleshooting
- Train co-workers and technical support teams for daily operational and application support activities
- Identify opportunities to improve Operations tasks and services through automation, optimization, and process enhancement
- Oversee issue triage and ensure timely escalation and resolution of incidents affecting business applications and payment systems
- Support project activities and collaborate with internal teams on VHIPS technical support matters
- Manage and implement changes and releases, including weekend maintenance windows
- Coordinate and participate in Disaster Recovery exercises
- Contribute to development and eventually assume the Problem Manager role
- Ensure incident tickets with open escalation assignments are addressed promptly and effectively
- Ensure technology transitions into and out of the data center according to Asset Management processes
- Assist with TCH and Operations projects
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management
- Experience providing application support in a fast-paced, high-availability production environment
- Experience supporting payment systems, transaction processing platforms, and operational workflows
- Experience handling system incidents, payment investigations, technical escalations, and support activities
- Ability to manage multiple priorities and perform effectively under pressure
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams
- Ability to lead the team in the absence of the manager
- Technical expertise supporting Windows and Linux environments, network technologies, IBM MQ, Connect Direct, and SFTP
- Commitment to operational excellence, platform stability, and service reliability
- Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities
- Preferred: Experience supporting real-time payments, ACH, wire, or other financial transaction processing systems
- Preferred: Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives
- Preferred: Experience participating in disaster recovery planning, testing, and execution
- Preferred: Knowledge of ITIL processes, including Incident, Problem, and Change Management
- Preferred: Experience managing application releases and production change implementations
- Preferred: Previous experience mentoring team members or serving in a technical lead capacity
- Preferred: Experience within financial services, banking, or payments industry environments
- Some travel may be required
Benefits
Comp & perks- Full-time employment
- Monday–Friday schedule, 12–8 PM
- Standard office equipment available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRoot Cause AnalysisProcess OptimizationAutomationChange ManagementDisaster Recovery PlanningTechnical Escalation ManagementOperational WorkflowsIncident Resolution ManagementPayment Investigations
Soft Skills
Analytical SkillsAttention To DetailOrganizational SkillsCommunication SkillsDecision-Making
Tools & Technologies
IBM MQConnect DirectSFTPWindowsLinux
Industry Keywords
Financial ServicesBankingPayments IndustryReal-Time PaymentsACHWire Transfer