The Ritz-Carlton Yacht Collection

Accounting Manager

• Lead administration, configuration, and maintenance of the Seaware reservation system for sales, operations, and accounting needs
• Oversee system enhancements, integrations, and upgrades with IT, Finance, and Operational teams
• Monitor system performance and data integrity and prevent errors or downtime
• Ensure accurate mapping of reservation data to the financial accounting system
• Manage payments, refunds, chargebacks, and adjustments within Seaware
• Oversee accounting controls and reconciliation between Seaware and financial systems
• Partner with Finance, Revenue Management, Sales, and IT to define requirements and deliver solutions
• Provide subject matter expertise for financial features, system upgrades, and process improvements
• Serve as primary contact for finance-related Seaware issues, troubleshooting, and escalations
• Develop dashboards and reports tracking outstanding balances
• Analyze reservation and financial data trends and anomalies and recommend corrective action or process changes
• Prepare audit documents and respond to internal and external auditor inquiries
• Manage and mentor Seaware analysts and support specialists
• Establish best practices, standard operating procedures, and training programs
• Champion continuous improvement to improve efficiency, data accuracy, and user experience

Manager – Seaware System, Accounting

AI Engineer

• Define enterprise AI architecture standards, frameworks, best practices, technology roadmaps, governance, and operating models
• Evaluate emerging AI technologies and design scalable AI platforms
• Design end-to-end solutions for Generative AI, LLMs, AI Agents, Machine Learning, Predictive Analytics, and Intelligent Automation
• Translate business requirements into technical AI solution architectures and architecture blueprints
• Architect AI solutions across Microsoft Azure and AWS
• Define infrastructure requirements for model hosting, vector databases, and data pipelines
• Ensure high availability, scalability, reliability, and performance
• Design enterprise GenAI solutions using Azure OpenAI, AWS Bedrock, Anthropic Claude, OpenAI, and Gemini
• Define RAG architectures and architect multi-agent systems and AI orchestration frameworks
• Establish prompt engineering, evaluation, model governance, security, compliance, and responsible AI standards
• Collaborate with data architects and engineers on AI-ready data ecosystems, integrations, pipelines, and feature engineering
• Lead AI risk assessments and model validation initiatives
• Provide architectural leadership throughout project lifecycles and conduct architecture reviews and design approvals
• Mentor AI engineers, data scientists, and solution architects
• Collaborate with vendors and technology partners
• Advise executive leadership, present AI strategies and business cases, and communicate technical concepts to non-technical audiences
• Drive enterprise AI adoption and change management initiatives

AI Architect

Full-stack Engineer

• Define and maintain the technical architecture for guest-facing digital platforms, including web, mobile integration layers, and APIs
• Set engineering standards for coding conventions, code reviews, branching strategies, and release processes
• Make technology decisions with the Senior Director of Digital Technologies and document them through Architecture Decision Records
• Contribute hands-on full-stack development across front-end and back-end layers, approximately 50% of the time
• Lead technical discovery for new features and integrations, producing technical specifications and effort estimates
• Review and approve significant pull requests
• Identify and address technical debt while balancing delivery needs with long-term platform health
• Evaluate and recommend third-party tools, APIs, and services
• Serve as the technical escalation point for complex or ambiguous engineering problems
• Collaborate with the Senior Business Analyst to ensure requirements are technically feasible and properly scoped
• Share knowledge and elevate team capability through pairing, documentation, and review

Principal Full Stack Developer

Administration

• Manage Salesforce Marketing Cloud administration, including user provisioning, roles, permissions, business units, and security settings
• Architect and maintain Data Extensions, attribute groups, and data relationships in Contact Builder
• Write and optimize SQL queries for audience segmentation and automated data imports/exports
• Monitor and maintain Marketing Cloud Connect data flow and synchronization with Salesforce Sales and Service Cloud
• Assist marketing teams with technical configuration of Journey Builder, Email Studio, Automation Studio, and Mobile Studio
• Troubleshoot platform issues, failed automations, email deliverability problems, and data synchronization errors
• Enforce data hygiene, folder organization, and naming-convention best practices
• Ensure compliance with CAN-SPAM, GDPR, CCPA, and other email privacy regulations
• Assess Salesforce releases and recommend platform enhancements

Manager – Seaware System, Accounting

AI Architect

Principal Full Stack Developer

Salesforce Marketing Cloud Administrator