The Rose Hotel

Manager

• Drive the hotel's sales efforts to achieve maximum revenue results and deliver exceptional guest service
• Increase room night sales and improve market penetration
• Build business relationships with local corporate clients and network with local business associations and chambers of commerce
• Meet and exceed revenue and proactive sales activity goals
• Qualify new leads and prospects, prepare proposals, negotiate contracts, and service secured business
• Solicit, negotiate, and book new and repeat clients through multiple channels, including local travel as needed
• Participate in special promotions and blitzes
• Host in-person and virtual property site tours
• Attend off-premise after-hours functions to promote the hotel
• Review billing with clients and ensure timely collection of outstanding balances
• Produce and distribute hotel communications such as BEOs and resumes
• Maintain files and sales databases according to company standards
• Greet clients upon arrival for events and promptly follow up on customer needs and inquiries
• Understand the competitive landscape and secure profitable business
• Capture client requirements and communicate specifications to appropriate departments
• Represent the hotel with integrity, professionalism, and a service-focused approach
• Maintain relationships with key accounts to increase customer satisfaction and account saturation
• Handle multiple customer and operational demands under time-sensitive deadlines
• Perform other duties as assigned by management

Executive Meeting Manager

• Provide direct management and support to achieve success at Hyatt Place Milwaukee/Downtown
• Manage service, revenue, and profitability
• Ensure property operations comply with company policies, operating procedures, franchise standards, brand standards, and local regulations
• Recruit, train, develop, coach, and discipline staff while documenting HR activities
• Handle payroll and staffing for direct reports
• Monitor service quality, inspect rooms, and address guest feedback
• Oversee revenue management, pricing, and collaboration with Sales for group bookings
• Manage hotel budgets, financial statements, and execute the annual hotel plan
• Supervise capital expenditures, including bidding and expense approvals
• Review invoices and ensure accurate coding and financial integrity
• Foster community relationships and represent the hotel at local events
• Perform safety and security duties, including reporting suspicious activities and handling lost and found items
• Provide 24/7 on-call support

Executive Meeting Manager

General Manager