Demonstrates strong project and contract management capabilities, including scope, schedule, risk, and financial management, while effectively managing customer relationships and driving project execution. Proficient in developing technical solutions, proposals, and governance processes to enhance customer satisfaction and project margins.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementContract ManagementSOP DevelopmentPMP Certification

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the end-to-end delivery and governance of multiple AMS contracts and related projects
Manage scope, schedule, SLA/KPI, quality, cost, risk, and overall customer satisfaction
Support Sales on strategic opportunities and major bids by understanding customer requirements, developing technical solutions, preparing proposals, and delivering customer presentations and bid defense
Manage customer relationships, on-site engineers, suppliers, and cross-functional teams
Proactively resolve issues and ensure effective execution and service continuity
Monitor project financial performance and supplier performance
Improve project margins through cost control, scope/change management, supplier optimization, and process improvement
Identify customer needs and business opportunities during contract execution
Collaborate with Sales on project expansion, change orders, renewals, and value-added services
Develop customer-specific SOPs, governance processes, and reporting mechanisms
Capture lessons learned and build reusable methodologies and best practices
Drive digitalization of project and asset management through systems, tools, reporting, and data analytics
Collaborate with regional and global teams, particularly for multinational customers
Ensure project activities, documentation, and delivery comply with company policies and applicable regulations

Requirements

What you’ll need

Bachelor’s degree or above in Engineering, Life Sciences, Chemistry, Laboratory Management, Project Management, or a related discipline
Typically 8+ years of relevant experience in laboratory operations, project management, technical services, or asset management
Experience managing complex customer-facing projects or long-term service contracts
Ability to manage multiple projects and priorities simultaneously
Broad knowledge of analytical instruments, laboratory operations, and related services
Strong project and contract management capability, including scope, schedule, risk, supplier, cost, and financial management
Strong customer-facing, documentation, presentation, and stakeholder management skills
Ability to support solution development and major bid presentations
Strong commercial awareness and ability to identify business opportunities and support contract expansion and incremental revenue
Excellent English communication skills
Experience with AMS, Multi-Vendor Services, Integrated Laboratory Services, or similar managed service contracts is nice to have
Experience in laboratory management, laboratory relocation, asset transition, or laboratory transformation projects is nice to have
Experience in pharmaceutical, biotechnology, healthcare, CRO/CDMO, research, or other regulated laboratory environments is nice to have
Experience developing SOPs, standardized project management methodologies, and coaching or mentoring other project managers is nice to have
Experience with laboratory asset management systems, CMMS/LIMS, or related digital platforms is nice to have
PMP certification is highly preferred
Master’s degree in Business, Engineering, Project Management, or a related field is preferred

Benefits

Comp & perks

Hybrid work arrangement
Standard Monday–Friday work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContract ManagementScope ManagementRisk ManagementFinancial ManagementAnalytical Instruments KnowledgeLaboratory OperationsDigitalization of Project ManagementChange ManagementProcess Improvement

Soft Skills

Customer-Facing SkillsDocumentation SkillsPresentation SkillsStakeholder ManagementCommercial Awareness

Tools & Technologies

Laboratory Asset Management SystemsCMMSLIMSDigital Platforms

Certifications & Qualifications

PMP Certification

Industry Keywords

Laboratory ManagementPharmaceuticalBiotechnologyHealthcareCROCDMOManaged Service ContractsTechnical ServicesAsset ManagementRegulated Laboratory Environments