Demonstrates expertise in managing corporate customer onboarding and operational processes, with a strong focus on compliance, performance monitoring, and process improvement. Proficient in analytical thinking and communication, ensuring effective collaboration across teams and stakeholders.

Highest-signal resume keywords

Corporate Customer ManagementSales ExperienceAnalytical ThinkingProcess ImprovementMS Office Proficiency

About the role

Key responsibilities & impact

Manage end-to-end merchant and corporate customer onboarding, including KYB documentation, contract administration, account setup, and internal approvals
Execute end-to-end corporate gift card order operations, including order validation, pricing and payment verification, code generation/allocation, delivery, and fulfillment confirmation
Manage post-sales operational requests from corporate customers, B2B2C partners, and internal sales teams
Track orders, code delivery, redemption inquiries, and issue resolution
Coordinate invoicing, payment collection, account reconciliation, and discrepancy resolution with Finance and other stakeholders
Implement controls to prevent duplicate orders, incorrect code issuance, unauthorized deliveries, payment discrepancies, fraud, or misuse
Monitor operational performance and SLAs across sales channels
Identify bottlenecks and ensure timely resolution of pending transactions and customer requests
Maintain accurate operational records and prepare regular reports
Drive process improvements, automation, and self-service initiatives
Collaborate with Account Management, Finance, Compliance, Product, and Technology teams

Requirements

What you’ll need

Bachelor's degree from a reputable university
Minimum 6 years of experience in corporate customer management and sales
Preferably experience in loyalty programs with gift card rewards
Written and verbal communication skills with the ability to persuade, convince, and explain complex concepts simply
Self-motivated, results driven, and autonomous, taking responsibility for achieving targets
Proven ability to generate business
Good network in relevant channels and among key market customers
Good command of MS Office applications
Analytical thinking and advanced Excel skills
Good English communication

Benefits

Comp & perks

A hybrid working model with flexibility
Work-from-abroad opportunities
Summer working model
Customizable FlexBenefits budget
Daily meal allowance
Choice of health insurance package, extendable to spouse or children
Fuel support or Trendyol shopping credits
Extended health package
Annual mini health screenings
Access to location-based in-house doctors
Psychologist and dietitian support
HPV vaccination coverage
Personalized annual training allowance
Learning Management System access
In-person learning sessions
Team rituals, events, and social activities
Global mentoring and expert guidance
Opportunities for hands-on growth and development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KYB DocumentationContract AdministrationAccount SetupOrder ValidationPayment VerificationCode GenerationInvoicingAccount ReconciliationFraud PreventionOperational Reporting

Soft Skills

Written CommunicationVerbal CommunicationPersuasionSelf-MotivationResults Driven

Tools & Technologies

ExcelMS Office Applications

Industry Keywords

Corporate Gift CardLoyalty ProgramsB2B2CStakeholder CollaborationOperational Performance