Trio Workforce Solutions

Operations

• Own and manage end-to-end operational processes, ensuring consistent and high-quality execution
• Monitor process performance, identify issues, and implement solutions to improve outcomes
• Ensure alignment of workflows across teams and stakeholders
• Develop, maintain, and analyze operational reports and dashboards
• Interpret data to identify trends, risks, and opportunities for improvement
• Provide actionable insights for operational and business decision-making
• Partner with internal stakeholders to align processes, priorities, and execution
• Facilitate communication across teams to resolve issues and improve workflows
• Own and maintain operational documentation, process maps, and training materials
• Support onboarding and training for new or updated processes
• Ensure adherence to operational standards, policies, and regulatory requirements
• Identify risks and escalate issues as needed
• Lead process improvement initiatives and support new tools, systems, or operational changes
• Lead or support operational projects and cross-functional initiatives
• Manage timelines, deliverables, and stakeholder communication
• Build working relationships across teams and provide proactive stakeholder updates
• Perform additional operational, administrative, system, documentation, reporting, and support responsibilities as assigned
• Support special projects, workflow transitions, process clean-up efforts, system implementations, coverage needs, and cross-functional requests

Operations Coordinator

Compliance

• Independently manage compliance processes for healthcare professionals across multiple clients
• Own compliance files from initiation through completion, ensuring all requirements are met before assignment start dates
• Review, verify, and maintain licenses, certifications, background checks, and health records
• Ensure compliance files meet regulatory, accreditation, and client-specific standards
• Manage workflows, deadlines, deliverables, expirations, outstanding requirements, and time-sensitive compliance items
• Drive completion of compliance requirements through follow-up and coordination
• Identify and escalate risks or delays affecting start dates or compliance status
• Serve as a point of contact for compliance communications with internal and external stakeholders
• Partner with staffing agencies, vendors, and client contacts to complete compliance items on time
• Maintain accurate records in VMS, ATS, and compliance systems
• Track compliance progress, documentation, and status; ensure data integrity and audit readiness
• Support internal and external audits
• Manage requirements that vary by client, MSP, or program
• Identify workflow inefficiencies and contribute to process improvement
• Collaborate on initiatives that improve compliance execution, quality, and throughput
• Build proficiency in compliance systems and develop knowledge of regulatory requirements, client expectations, workflows, and best practices
• Meet success metrics including on-time completion, documentation accuracy, audit scores, productivity, deadline management, and stakeholder satisfaction

Compliance Coordinator

AI Engineer

• Own the architecture of the Digital Worker platform and AI capabilities embedded in Trio's products
• Establish design principles, engineering patterns, and architectural standards for AI systems
• Lead technical design reviews and make tradeoff decisions on quality, latency, cost, and operational complexity
• Evaluate emerging AI technologies and determine adoption priorities
• Design and build production systems using LLMs, retrieval architectures, agentic workflows, and tool use
• Build reusable frameworks for agent orchestration, tool integration, workflow execution, and memory
• Solve the team's hardest technical problems hands-on
• Own standards for measuring AI quality, including accuracy, groundedness, safety, latency, and business impact
• Build and extend evaluation frameworks to detect regressions and hallucinations
• Drive measurable system-quality improvements through experimentation and production learning
• Define monitoring, tracing, and logging standards for production AI systems
• Establish reliability and performance objectives and serve as senior escalation for critical AI production issues
• Improve production readiness and AI lifecycle management as the platform scales
• Mentor the AI Engineering team and develop architectural judgment and engineering depth
• Lead code and design reviews and enforce engineering standards
• Partner with Product, Platform, Data, Security, and executive stakeholders
• Translate business objectives into technical strategy and technical tradeoffs into business terms
• Extend the Digital Worker framework, evaluation infrastructure, platform orchestration, centralized inference, and retrieval and knowledge systems
• Expected to assume formal leadership of the AI Engineering team as it grows

Lead AI Engineer

Implementation Specialist

• Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments
• Own implementation execution from initial setup through go-live
• Manage implementation timelines, deliverables, and client expectations
• Ensure platform configurations align with client requirements
• Deliver client onboarding sessions, platform training, implementation walkthroughs, demos, and knowledge transfer
• Guide clients on platform functionality, workflows, and best practices
• Support clients during go-live and early-stage adoption
• Conduct discovery sessions to understand client needs, workflows, and business requirements
• Translate client requirements into system configurations and implementation plans
• Identify implementation gaps, risks, and opportunities
• Partner with Product and Engineering teams to communicate client requirements and feedback
• Collaborate with Sales, Account Management, and Program Management teams
• Coordinate internal resources and serve as liaison between clients and internal teams
• Configure workflows, system setups, and platform components
• Validate configurations and ensure accuracy prior to go-live
• Monitor progress and resolve issues or blockers
• Improve implementation workflows, tools, processes, practices, and playbooks
• Develop advanced knowledge of the Trio platform across MSP and SaaS use cases
• Support internal enablement by sharing platform knowledge and best practices
• Build working relationships with client stakeholders and support positive client outcomes

Operations Coordinator

Compliance Coordinator

Lead AI Engineer

Implementation Manager