TRIP

Account Manager

• Take ownership of a suite of high-profile grocery accounts and manage all aspects of customer relationships
• Execute joint business plans to maximise distribution, rate of sale, and profitability
• Monitor account performance, identify growth opportunities, and implement optimisation plans
• Build collaborative relationships with account buyers and key stakeholders
• Communicate TRIP’s mission and value proposition to customers
• Serve as the primary point of contact for customer queries and resolve issues
• Ensure pricing, availability, and promotional execution across in-store and online channels
• Lead range reviews, new product launches, and promotional activity
• Manage account P&Ls and lead terms negotiations
• Deliver accurate sales forecasting and align supply and demand with internal teams
• Collaborate with category, trade marketing, and supply chain teams
• Provide insights to refine TRIP’s grocery retail approach and drive continuous improvement
• Champion TRIP’s mission and position the brand as a leader in functional drinks

Senior National Account Manager – Grocery

Manager

• Maintain and continuously improve TRIP’s global quality management system, HACCP, prerequisite programmes, internal audit schedule and CAPA log
• Lead BRC or equivalent GFSI-benchmarked alignment across the co-manufacturer network
• Own global product specifications, Bills of Materials and technical documentation
• Act as a key quality contact for co-manufacturers and ingredient suppliers across the UK, US and EU
• Support supplier approval, quality KPIs, audit schedules and corrective action plans
• Conduct and coordinate supplier audits and provide improvement-focused feedback
• Perform raw material and supplier risk assessments, escalating material risks to the Sr. Director
• Support and maintain the product testing programme and Certificate of Analysis management
• Monitor quality KPIs including out-of-specification incidents, complaints, defect rates and returns
• Provide quality and technical input throughout new product development, including trials, sensory alignment and packaging integrity checks
• Support complaint investigations and quality incidents from triage through root cause analysis and prevention of recurrence
• Support product recall readiness and act as quality lead if a recall is triggered
• Support customer care with technical knowledge for product quality queries and complaint resolution
• Coordinate cross-functional problem-solving across operations, supply chain and NPD
• Provide subject-matter input into regulatory risk assessments, ingredient approval, claims substantiation and specification governance
• Keep specifications and BOMs aligned with compliance MPCs and packaging artwork records
• Work under the direction of the Sr. Director of Quality, Regulatory & Technical, with occasional travel to UK and US supplier and co-manufacturer sites

Quality Manager

Creative Strategist

• Lead and inspire TRIP’s in-house creative team and external partners across all channels
• Build and manage the creative team structure, including budgets, resourcing, freelance support, and US market needs
• Improve workflows, introduce efficiencies, and bring key capabilities in-house where appropriate
• Partner with Marketing, Growth, Sales, and E-commerce teams to deliver creative solutions
• Educate the broader organization on TRIP’s brand, creative assets, and processes
• Develop channel expertise across UK- and US-focused platforms and retail environments, including Amazon, Meta, retail media, email, web, and shopper marketing
• Balance hands-on creative contribution with leadership, mentoring, and creative direction
• Build creative processes that improve speed and quality
• Own creative budgets, resourcing, and production planning across UK and US requirements
• Own and evolve TRIP’s global brand identity across packaging, digital, retail, and campaigns
• Lead creative direction across US and global markets, adapting to local audiences and cultural nuances
• Oversee standout packaging and POS development
• Review and approve creative output for brand alignment, craft, and consistency
• Monitor UK and US trends, consumer behavior, and the competitive landscape
• Develop team channel expertise, including best-in-class packaging, POS, and Meta assets

Senior National Account Manager – Grocery

Quality Manager

Head of Creative