Truegenics Pte. Ltd.

Customer Success Manager

• Plan, build and deploy email campaigns in Klaviyo supporting customer engagement, retention and sales
• Create persuasive email copy and designs that connect with customers and encourage action
• Collaborate with the team to shape campaign priorities and approaches
• Contribute ideas to improve email effectiveness
• Monitor email performance and recommend improvements
• Implement changes and tests to strengthen results
• Deliver accurate, well-targeted campaigns and automated emails
• Maintain consistent quality across content, audience selection and customer experience

CRM & Email Design Specialist

• Plan, build and deploy email campaigns in Klaviyo supporting customer engagement, retention and sales
• Create persuasive email copy and design that connect with customers and encourage action
• Work with the team to shape campaign priorities and approaches
• Contribute ideas to improve email effectiveness
• Monitor email performance, recommend improvements, and implement changes and tests
• Deliver accurate, well-targeted campaigns and automated emails
• Maintain consistent quality across content, audience selection and customer experience

Human Resources

• Manage employee lifecycle processes including onboarding and orientation, probation and confirmation, employee changes, leave administration and offboarding
• Maintain accurate employee records, HR documentation, systems and trackers
• Support day-to-day HR administration and employee queries across local and remote workforce
• Manage end-to-end recruitment for assigned roles, including job postings, sourcing, screening, interview coordination, reference checks and offer preparation
• Manage multiple concurrent vacancies and candidate pipelines during peak hiring periods
• Partner with hiring managers and provide candidates with a professional and timely recruitment experience
• Plan and execute quarterly employee engagement activities and company-wide employee initiatives
• Manage engagement activities end-to-end, including planning, vendor sourcing, budgets, communications, logistics and event-day coordination
• Gather feedback and improve the employee experience
• Manage monthly payroll administration for remote employees and contractors, including payroll inputs, employee changes, attendance and relevant adjustments
• Coordinate with external payroll/EOR partners and ensure payroll information is accurate and submitted on time
• Use AI and other technology to improve recruitment, HR administration, communications and other HR processes
• Maintain and improve HR workflows, SOPs, templates and trackers

CRM & Email Design Specialist

CRM & Email Design Specialist

HR Specialist