Trustly

Account Manager

• Own Trustly’s relationships with named banks, aggregators, and neobanks
• Build senior partner relationships and act as the internal voice of each partner
• Lead deal economics and negotiation strategy from initial structuring through renegotiation
• Source and negotiate new bank partnerships
• Drive a durability-first access strategy and build alternatives that reduce concentration risk
• Establish portfolio governance, performance reviews, escalation paths, and decision forums
• Report portfolio health to executives regularly
• Collaborate with Product on joint roadmaps and Legal on durable agreements
• Grow partnerships through new functionality, coverage, and use cases
• Manage and coach a Banking Partnerships Analyst
• Partner with Banking Operations on settlement, reconciliation, and operational execution

Explore Director, Banking Partnerships – Americas at Trustly. Review requirements and application details.

Director, Banking Partnerships – Americas

Operations

• Lead detection and investigation of fraud attacks across return alerts, anomaly alerts, and transaction monitoring
• Document the modus operandi of each fraud attack
• Write, backtest, deploy, and monitor short-term fraud rules for emerging patterns
• Brief segment risk managers on rule changes and their effect on approval rates
• Hand emerging patterns to Risk & Fraud Analytics and Data Science for long-term rule and model changes
• Own fraud labeling of returned transactions
• Automate manual detection and investigation work, including with AI tools
• Support compliance reporting, including NACHA return-rate monitoring, AML alert reviews, and evidence for suspicious activity reports
• Support collections workflows, including account reviews, agency and legal file submissions, and reconciliation of recovered payments
• Mentor and train analysts and review their cases and rules
• Track and report fraud KPIs, including time to detect, time to mitigate, alert hit rate, attack recall, and net savings

Explore Fraud & Risk Operations Lead at Trustly. Review requirements and application details.

Open roles

Director, Banking Partnerships – Americas

Fraud & Risk Operations Lead