Demonstrates expertise in resolving complex technical issues and providing proactive guidance using Twilio technologies. Skilled in collaborating with customers and internal teams to enhance customer environments and drive process improvements.

Highest-signal resume keywords

Twilio Messaging ExperienceTwilio Voice ExperienceRESTful Technology KnowledgeAPI ProficiencyNetwork Connectivity Troubleshooting

Tech Stack

Tools & technologies

CloudJavaScriptVoIP

About the role

Key responsibilities & impact

Serve as the designated technical support engineering contact for strategic customers
Resolve complex technical problems with customers
Provide proactive guidance using Twilio technologies
Recommend improvements to make customer environments less susceptible to business-impacting downtime
Collaborate with Twilio groups to find customer solutions
Collaborate with customers’ developers to troubleshoot Twilio helper libraries
Address customer issues and provide feedback to Product and Engineering teams
Partner with customers’ developers, architects, and support personnel on complex problems
Collaborate with teammates and Product and Engineering through Slack
File JIRAs to report reproducible bugs
Analyze customer trends and patterns
Drive process improvements and report observations to management

Requirements

What you’ll need

4+ years of proven experience
Twilio Messaging and/or Voice experience
Good knowledge of RESTful technology
Previous work with APIs
Ability to understand and solve issues with cloud solutions
Skilled in solving network connectivity issues
Understanding of TCP/UDP
Understanding of the basics of SSL/TLS
Comfortable working with customers’ developers to troubleshoot use of Twilio helper libraries
Development experience in JavaScript, VOIP/SIP applications, or WebRTC is desired
Twilio Messaging certification is desired
Twilio Voice Certification is desired
Twilio Email Certification is desired

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental leave
Wellness leave
Healthcare
Retirement savings program
Volunteering and donation support
Remote-first work arrangement
Occasional travel to project or team in-person meetings
Opportunities to participate in team gatherings, functional off-sites, or customer meetings

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

JavaScript DevelopmentVOIP/SIP ApplicationsWebRTC DevelopmentCloud Solutions UnderstandingTCP/UDP UnderstandingSSL/TLS Basics

Soft Skills

Customer CollaborationProblem SolvingAnalytical Skills

Tools & Technologies

Twilio Helper LibrariesSlackJIRA

Certifications & Qualifications

Twilio Messaging CertificationTwilio Voice CertificationTwilio Email Certification

Industry Keywords

Technical Support EngineeringBusiness-Impacting DowntimeCustomer SolutionsProcess Improvements