Customer Service Department Manager
Uline
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, focusing on team development, performance evaluation, and operational efficiency. Proven ability to foster a positive team environment while resolving customer issues effectively.
Highest-signal resume keywords
Customer Service ManagementTeam DevelopmentPerformance EvaluationOperational EfficiencyCoaching Skills
About the role
Key responsibilities & impact- Train Team Leads to build a high-performing, positive team environment providing top-notch customer service
- Manage the daily activities of various Customer Service departments
- Evaluate team procedures and identify areas for improvement
- Review performance reports and suggest ways to increase efficiency
- Resolve escalated customer issues promptly
Requirements
What you’ll need- Bachelor’s degree
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
- Must complete a pre-employment hair follicle drug screening
- Must work on-site
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ReportingProcess ImprovementIssue Resolution
Soft Skills
Team LeadershipCommunication Skills
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer ServiceTeam EnvironmentEscalated IssuesOn-Site Work