Customer Service jobs in United States

Explore 1 matching jobs.

Uline

Customer Service Department Manager, Bilingual

Uline

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Uline

Customer Service Department Manager, Bilingual

Uline
Posted 10/21/2026full-timeIrving • Texas • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing customer service teams, focusing on coaching, performance evaluation, and process improvement. Bilingual proficiency in English and Spanish enhances communication and customer satisfaction.

Highest-signal resume keywords
Customer Service Management ExperienceTeam Development and CoachingPerformance EvaluationBilingual Proficiency in English and SpanishProcess Improvement

About the role

Key responsibilities & impact
  • Train Team Leads to build a high-performing, positive team environment
  • Manage the daily activities of various Customer Service departments
  • Evaluate team procedures and identify areas for improvement
  • Review performance reports and suggest ways to increase efficiency
  • Resolve escalated customer issues promptly

Requirements

What you’ll need
  • Bachelor’s degree
  • Fluent bilingual proficiency in English and Spanish, verbal and written
  • 3+ years of customer service management experience
  • Demonstrated ability to effectively coach and develop a high-performing team
  • Must complete a pre-employment hair follicle drug screening
  • Must work on-site

Benefits

Comp & perks
  • Complete health insurance coverage
  • 401(k) with 6% employer match that starts day one
  • Multiple bonus programs
  • Paid holidays
  • Generous paid time off
  • Tuition Assistance Program covering professional continuing education
  • Clean, modern air-conditioned facilities
  • First-class fitness center
  • Beautifully maintained walking paths

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance ReportingTeam ManagementCustomer Issue ResolutionProcedural Evaluation
Soft Skills
LeadershipCoachingCommunication
Certifications & Qualifications
Bachelor's DegreePre-Employment Hair Follicle Drug Screening
Industry Keywords
Customer ServiceTeam EnvironmentEfficiency Improvement