Unimed

People Operations

• Design and implement initiatives to strengthen the innovation culture, including learning paths, training sessions, lectures, workshops, events, and awareness-raising activities
• Structure, mobilize, and monitor the Ambassador Network and innovation communities
• Foster participant development, knowledge exchange, and the dissemination of the innovation culture
• Lead intrapreneurship programs and idea-generation initiatives, from employee engagement through the qualification, prioritization, and development of proposals
• Identify and qualify strategic and operational challenges
• Support business areas in developing solutions to improve processes, products, services, and experiences
• Apply Design Thinking and Service Design to develop journeys, value propositions, flows, prototypes, and solutions
• Plan and facilitate discovery, co-creation, ideation, prioritization, prototyping, and validation workshops
• Plan and monitor experiments, proofs of concept, pilot projects, and MVPs by defining hypotheses, success criteria, metrics, and learning cycles
• Manage innovation projects and initiatives end to end, monitoring timelines, deliverables, risks, metrics, outcomes, and strategic alignment
• Prepare presentations, dashboards, and executive reports to support management, governance, and decision-making
• Coordinate business areas, leaders, and internal and external partners
• Mediate interests and support the resolution of conflicts and obstacles
• Support the implementation and scaling of validated solutions, monitoring their transition to the responsible areas
• Document and disseminate results, learnings, methodologies, and best practices, contributing to knowledge management and the advancement of the cooperative’s innovation maturity

Innovation Culture Analyst III

Analyst

• Support the development of negotiation strategies.
• Conduct financial analyses, negotiation impact analyses, and analyses of moderately complex scenarios.
• Develop, structure, and monitor operational and tactical performance indicators, ensuring data consistency.
• Manage and monitor the department’s action plans.
• Support the organization and updating of process and quality management documentation.
• Contribute to project governance, schedule development, and delivery tracking.
• Participate in the implementation of improvement projects, including new software, systems, and management tools.
• Monitor the department’s budget, tracking variances and supporting financial controls.
• Provide technical support for negotiation processes through analyses and simulations.
• Contribute to the identification and mitigation of operational risks.
• Promote best practices, support internal audits, and foster a culture of performance measurement and continuous improvement.

Planning Analyst II

Assistant

• Review authorization requests received through the Unimed portal, website, in-person service, call center, and other channels.
• Track deadlines and targets for authorization requests.
• Stay up to date on the cooperative’s processes.
• Conduct the preliminary assessment and administrative validation of requests, identifying denials, waiting periods, medical reports, and documents in the TOTVS system.
• Verify health plan coverage and approve or deny authorizations within the required timeframe using the TOTVS system.
• Enter authorizations into the health plan management system.
• Contact beneficiaries, cooperative members, and providers by phone, providing information about denials, authorizations, medical review boards, and document requests.
• Report the need for corrections to system parameterization.
• Handle authorization requests from customers, providers, and other Unimeds.
• Seek alternatives to resolve questions and meet the needs of customers, providers, and the cooperative.
• Resolve questions with the provider network and other contracting companies, providing support to other departments.
• Contribute to projects aligned with the company’s and department’s strategy.
• Support and resolve operational demands that may hinder the smooth flow of audit processes.
• Monitor and schedule meetings for the Department Manager related to Medical Auditing.
• Handle prioritization and demands related to authorizations or denials of medical procedures and examinations reviewed by Medical Auditing.

Audit Assistant

• Assist with entering and reviewing tax invoices.
• Support the preparation and updating of departmental tracking spreadsheets.
• Organize and review tax documents.
• Assist with monitoring tax processes and routines.
• Provide support in preparing reports and maintaining internal controls.
• Support the department’s administrative and operational activities.

Tax Intern

Business Analyst

• Lead the review of risk matrices with internal departments and update controls in accordance with internal methodologies and policies
• Conduct testing of internal controls reported in risk matrices
• Support audits within the scope of the Fraud Committee
• Support the annual review of risk appetite and the risk impact scale
• Monitor and assist in validating risk classifications, considering impacts and probabilities
• Monitor and report operational losses caused by risks
• Support internal departments in identifying risks, defining action plans, and implementing internal controls
• Monitor and help ensure the effectiveness of controls designed to mitigate risks
• Support the preparation of risk reports for the respective committees
• Manage compliance with risk and internal control requirements in accordance with healthcare operator regulations, management best practices, and quality programs
• Control, monitor, and validate compliance with the requirements of RN 518, RN 507, and RN 528
• Manage and support quality accreditation requirements
• Support the implementation of risk support systems (Risk and SOD)
• Support segregation of duties (SOD) risk management
• Enable AI agents for process automation
• Work within the Risk Management Center to identify and classify risks, assess controls, and support mitigation processes

Innovation Culture Analyst III

Planning Analyst II

Audit Assistant

Tax Intern

Risk Management Analyst II