UpScrolled

IT Support

• Administer user accounts, access levels, RBAC, group memberships, distribution lists, SSO, MFA, access reviews, access logs, VPN, and secure network connectivity
• Serve as primary administrator for core SaaS platforms including Google Workspace and Slack
• Support administration of HRIS and ATS platforms with People Operations
• Maintain SaaS subscription inventories, system documentation, license utilization, renewal dates, costs, and vendor relationships
• Support evaluation and onboarding of new software tools
• Maintain company device asset registers and oversee provisioning for new hires
• Manage MDM and enforce device security policies, updates, and remote wipes
• Monitor and respond to security alerts, unauthorized access attempts, suspicious login activity, and policy violations
• Maintain audit logs and support GDPR compliance for IT systems
• Maintain current IT security policies and procedures
• Report security incidents to the Head of Engineering and escalate as required
• Support cloud administration, IAM, observability, monitoring, backups, cost visibility, and security baseline reviews as needed
• Create and maintain employee-facing IT guides
• Execute IT onboarding and offboarding, including account provisioning, device setup, access removal, device return coordination, and confirmation of readiness
• Coordinate with People Operations on start dates and departures
• Produce monthly access audit, SaaS license utilization, and IT incident reports
• Provide onboarding/offboarding confirmations, updated access registers, documentation updates, and ad hoc IT support
• Respond to standard requests within 1 business day and urgent matters within 4 business hours

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IT Administrator

Technical Product Manager

• Own and prioritize the product roadmap against business and user needs
• Work with engineering and design to define, scope, and ship features
• Translate product goals into clear requirements and prioritized actionable tickets
• Partner with engineering on feasibility, technical tradeoffs, technical debt, and new capabilities
• Use user feedback and data to make product decisions within system constraints
• Define and track product metrics and monitor product health
• Represent the user in product decisions while considering business needs
• Manage engineering work including ticket quality, task organization, and backlog execution
• Run sprint ceremonies and maintain alignment on current, blocked, and upcoming work
• Use the analytics platform daily to uncover insights and drive key metrics
• Partner with the CEO and Head of Engineering on priorities, follow-ups, and product/team operations

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Open roles

IT Administrator

Technical Product Manager