VA Central

Sales

• Manage property sales from sale agreed through to exchange and completion
• Liaise with clients regularly and provide clear, proactive updates on sale progress
• Maintain communication with solicitors, conveyancers, mortgage advisors, buyers, sellers and other estate agents within the chain
• Ensure all parties are aware of key milestones, outstanding actions and required timescales
• Chase outstanding documentation, enquiries, mortgage updates, searches and other transaction information
• Identify potential delays or issues within the chain and escalate them when necessary
• Maintain accurate and up-to-date records throughout the sales progression process
• Update and maintain the sales progression platform and CRM
• Use Alto to manage and update property and transaction information
• Provide exceptional customer service throughout the transaction
• Build strong working relationships with internal teams and external stakeholders
• Support the wider team with relevant administrative and telephone duties when required

Sales Progressor

Content Marketing Manager

• Manage the existing content planner, ensuring content is created, edited, approved, scheduled and posted on time
• Chase team members for outstanding videos, photos and content
• Edit short-form video content, including property sneak peeks, walkthroughs, educational reels, success stories and team content
• Add captions, subtitles, hooks, covers, branding and calls to action
• Schedule and publish content across Instagram, Facebook, TikTok and LinkedIn
• Check scheduled content has published correctly
• Update daily content counts and maintain the team content leaderboard
• Manage new property onboarding and marketing checklists
• Check EPC status and flag missing or expired items
• Collate and check Material Information and flag missing information
• Draft portal descriptions, Rightmove bullet points and social copy
• Prepare and upload property marketing assets and check live listings for accuracy
• Update planner and status of property and content tasks
• Flag items requiring approval or urgent action
• Produce and send the weekly newsletter
• Review upcoming content, identify gaps and ensure the team is ahead with filming
• Review properties for regular social exposure and create promotional pushes where needed
• Repurpose strong-performing and evergreen content
• Monitor and organise Google reviews and testimonials
• Provide weekly marketing summaries
• Produce monthly social media performance reports covering reach, views, engagement, followers, website clicks and enquiries
• Identify high-performing properties, videos, hooks and content topics
• Compare month-on-month performance and recommend content priorities
• Report on newsletter performance
• Create the life magazine for the relevant publication
• Maintain a balanced content planner and an organised bank of reusable content
• Design leaflets, door-knocking materials, social graphics, story templates, email campaigns, property brochures, marketing collateral, QR codes and testimonial graphics
• Create Just Listed, Sold and Price Reduction campaigns
• Support event marketing, paid social creative, database campaigns, larger marketing campaigns and new initiatives

Sales Progressor

Marketing and Content VA