Customer Education Trainer – Virtual, SaaS
Varicent
Posted: 10/19/2026
Disability COE Trainer
Manulife
Posted: 10/15/2026
Wealth Enablement Digital Trainer
iA Financial Group (Industrial Alliance)
Posted: 10/7/2026
Clinical Trial Delivery Trainer
Innovaderm Research Inc.
Posted: 10/7/2026
Trainer, Professional Services
Harris Computer
Posted: 9/25/2026Trainer, Professional Services
Harris Computer
Posted: 9/25/2026
Web Trainer
Jonas Software
Posted: 9/25/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering virtual instructor-led training and developing customer enablement programs, leveraging strong understanding of enterprise software and adult learning principles. Capable of analyzing training effectiveness and collaborating with cross-functional teams to enhance learning experiences and outcomes.
Highest-signal resume keywords
Virtual Instructor-Led TrainingCustomer EnablementLearning TechnologiesAdult Learning PrinciplesStakeholder Management
About the role
Key responsibilities & impact- Deliver engaging virtual instructor-led training sessions, webinars, and customer learning experiences focused on Varicent products and best practices
- Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula
- Translate complex product concepts into practical, customer-focused learning experiences supporting adoption and business outcomes
- Design and recommend learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback
- Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and customer outcomes
- Mentor facilitators and support training standards, instructional practices, and team capabilities
- Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy
- Evaluate and recommend technologies, including Generative AI solutions, to improve learning experiences, scalability, and operational efficiency
- Complete onboarding and develop proficiency in Varicent products and customer education processes
- Independently deliver customer-facing enablement programs and webinar sessions
- Participate in customer-facing events and represent the Education team
- Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem
- Influence education strategy through customer insights, product knowledge, and learning analytics
Requirements
What you’ll need- 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role
- Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences
- Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies
- Ability to simplify technical concepts into practical, learner-friendly content and experiences
- Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms
- Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices
- Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority
- Strong communication, presentation, organizational, and stakeholder management skills
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage tailored to local needs
- PTO and public holidays
- Dedicated volunteer days
- Dedicated learning days for continuous growth, skill development, and professional learning
- Compensation reflecting market and individual value
- Retirement plans
- Tuition assistance for continuing education and professional development
- Remote and hybrid work options available across most regions
- Bonuses and commissions may be included for eligible roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TrainingInstructional DeliveryLearning and DevelopmentSimplifying Technical ConceptsTraining Metrics Analysis
Soft Skills
Strong CommunicationPresentation SkillsOrganizational Skills
Tools & Technologies
ZoomDoceboZuddlKahoot
Industry Keywords
Enterprise SoftwareSaaS SolutionsAnalytics PlatformsIncentive Compensation Systems