VB Spine

Associate

• Lead, coach, and develop Invoicing Analysts to achieve departmental goals
• Balance workloads with management to ensure equitable distribution and timely completion of work
• Serve as the primary escalation point for complex billing and invoicing issues
• Monitor team productivity, quality, and service levels while providing ongoing feedback
• Drive accountability for individual and team performance
• Partner with Sales, Customer Service, Operations, Accounts Receivable, and other internal stakeholders to resolve invoicing barriers
• Monitor aging orders and ensure timely resolution of outstanding issues
• Analyze reporting to identify trends and improvement opportunities
• Support training, onboarding, and continuous development of team members
• Continuously improve processes while maintaining accuracy and compliance
• Drive timely revenue recognition through operational excellence

Associate Supervisor, Invoicing

Representative

• Coordinate end-to-end logistics for medical device shipments supporting scheduled and urgent surgical procedures
• Plan, execute, and track domestic and international shipments of implants, instrument sets, and related materials using carriers, couriers, and 3PL partners
• Serve as a primary point of contact for Sales, Customer Service, Distribution, and field teams regarding shipment status, delivery timelines, and issue resolution
• Manage urgent, same-day, and expedited shipment requests
• Create shipping documentation, labels, commercial invoices, and customs paperwork for global shipments
• Monitor shipments in real time, identify potential delays, and resolve issues before they impact surgical schedules
• Coordinate inventory movements between warehouses, hubs, hospitals, and physician offices
• Support RMA processing, product exchanges, and reverse logistics activities
• Maintain accurate shipment records and update ERP/CRM systems for data integrity and audit readiness
• Build and maintain relationships with carriers, freight forwarders, customs brokers, and internal stakeholders
• Collaborate with Sales, Operations, Quality, Finance, and Supply Chain on order fulfillment
• Identify process improvements to enhance service levels, reduce costs, and improve operational efficiency

Associate Supervisor, Invoicing

Commercial Logistics Representative, Global