Venbrook

Director

• Set the vision, strategy, and annual goals for the subrogation department
• Build and refine the department's operating model, including structure, roles, workflows, authority levels, referral criteria, and best practices
• Set and track KPIs including recovery dollars, recovery rate, cycle time, inventory age, cost of recovery, and client satisfaction
• Expand capabilities into new lines of business, recovery types, and services
• Oversee daily operations, inventory, file assignments, workload balance, and service standards
• Provide technical direction on complex, high-value, or sensitive recoveries, including liability analysis, litigation, arbitration, negotiation, and settlement
• Build quality assurance, file audit, and compliance programs
• Oversee outside counsel, experts, collection agencies, third-party administrators, and other recovery partners
• Ensure compliance with applicable subrogation laws, regulations, anti-subrogation rules, made-whole doctrines, lien requirements, and client contract terms
• Lead modernization of claims systems, recovery identification tools, analytics, automation, and AI-enabled workflows
• Partner with IT, claims operations, and technology providers to evaluate and implement solutions
• Build reporting and dashboards for leadership and clients
• Standardize data capture and referral processes across claims teams
• Serve as senior subrogation contact for key clients, carriers, and program partners
• Lead client stewardship meetings, performance reviews, and recovery reporting
• Support new business, renewals, and subrogation-related service offerings
• Represent Venbrook's subrogation capabilities in proposals, finalist presentations, and industry settings
• Lead, mentor, and develop managers, supervisors, and subrogation professionals
• Plan staffing and recruiting and build succession plans
• Create training, cross-training, and career development programs
• Set expectations, conduct performance reviews, and handle performance issues
• Partner with claims, legal, finance, underwriting, and client-facing teams
• Work with finance on recovery forecasting, accruals, budgets, and department financial performance
• Escalate significant matters to executive leadership with supported recommendations

Director of Subrogation

Attorney

• Provide legal support across retail brokerage, wholesale brokerage, underwriting, and claims operations
• Manage and oversee litigation matters, including insurance defense and claims-related disputes
• Supervise and coordinate with outside counsel, ensuring effective case strategy, cost control, and alignment with business objectives
• Review, draft, and negotiate commercial insurance-related and non-insurance-related agreements, including insurance administrative services agreements, brokerage agreements, claims services agreements, employment agreements, and general corporate services and other business agreements
• Advise internal business units on legal risk, regulatory compliance, and operational matters
• Assist with dispute resolution, including arbitration, pre-litigation strategy, mediation, and settlement negotiations
• Monitor developments in insurance law and regulations and advise leadership on potential impacts
• Collaborate cross-functionally with compliance, risk, and executive teams on corporate initiatives
• Report directly to the General Counsel

Director of Subrogation

Corporate Attorney