Vireo Health, Inc.

IT Support

• Own day-to-day operations of the Freshservice ticketing system
• Triage and assign tickets across all markets
• Monitor queue health and ensure timely resolution
• Track unresolved and aging tickets
• Identify recurring or underlying issues and drive root-cause resolution
• Define, monitor, and report KPIs, metrics, and SLAs
• Own weekly, monthly, and quarterly IT support reporting reviews
• Expand and administer Freshservice's asset management module
• Maintain accurate device and asset inventory across markets
• Develop and improve IT support processes and workflows
• Provide hands-on L2 troubleshooting across Microsoft 365, Intune/JAMF, networking, POS, and e-commerce systems
• Resolve complex tickets and backstop IT Specialists
• Supervise and provide technical guidance to the regional IT Specialist team
• Serve as escalation point for complex Microsoft 365, device management, network, and security issues
• Coordinate hiring, onboarding, and performance management for IT Specialist roles
• Partner with the Director of IT on staffing plans, budget, and IT support roadmap
• Support integration of new markets from M&A activity

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IT Manager

Recruitment

• Post job openings and source candidates through job boards, social media, and networking
• Manage the full recruitment life cycle, including candidate screening, interview coordination, and offer extension
• Support recruiting across retail, operations, cultivation, production, and corporate functions
• Maintain candidate pipelines and databases, including high-volume and specialized pipelines
• Prepare recruitment materials and job descriptions
• Conduct regular recruitment training for hiring managers and interviewers
• Support compliance with state and federal employment regulations
• Provide a positive candidate experience and build relationships with potential hires
• Develop and execute employer-branding strategies, including job postings, social media campaigns, and candidate events
• Track recruitment metrics and prepare reports for HR leadership
• Evolve recruitment strategies and processes for a growing, multi-functional business

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Open roles

IT Manager

Talent Acquisition Specialist