VSP Vision Care

Accounts Receivable

• Provide Accounts Receivable and Collections services to customers across all supported lines of business
• Act as an expert advisor on Accounts Receivable, Collections, client servicing, and financial operations
• Serve as primary contact for internal and external billing and collection inquiries
• Perform billing, cash application, reconciliation, customer research, and exception activities
• Create, review, and recommend documents required for customer billing
• Resolve billing disputes and payment issues using data analysis
• Resolve outstanding aging account balances
• Execute collection activities to maximize cash flow and ensure compliance with policies and controls
• Recommend billing adjustments, write-offs, and customer refunds for management approval
• Prepare billing and reconciliation reports
• Identify at-risk customers and coordinate with Sales, Management, customers, and other business partners
• Analyze customer requirements and recommend membership, structure, and billing solutions
• Track trends indicating system or process issues and escalate them appropriately
• Maintain confidential data integrity and comply with security and privacy policies
• Help onboard and mentor new teammates and flex to support business needs

Senior Accounts Receivable Specialist

Customer Support

• Provide accurate, timely, and efficient customer support with general supervision
• Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners by telephone, in person, or via internet/email
• Apply line-of-business knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility, order/shipping status, and stock availability
• Complete required documentation, letters, and forms
• Perform quality assurance testing for company software
• Research and resolve issues and complaints and determine appropriate resolutions
• Solve non-standard customer problems
• Educate and influence customers and prospective customers about company products, services, and solutions
• Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions
• Escalate situations that may have organization-wide impact
• Maintain line-of-business customer service and support-level standards
• Stay current on customer service policies, procedures, and product/service information
• Depending on line of business, attend benefit fairs, open enrollment meetings, and client meetings
• Depending on line of business, support Sales Representatives with customer-order inquiries or serve as their first point of contact
• Depending on line of business, process claims based on business needs and workflow fluctuations