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Wing AssistantCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Client Communication, with a strong understanding of Local SEO and Google Business Profile optimization. Capable of effectively training clients on software platforms and troubleshooting technical issues.
Highest-signal resume keywords
Account ManagementLocal SEO OptimizationClient CommunicationGoogle WorkspaceTechnical Troubleshooting
About the role
Key responsibilities & impact- Contact new agency accounts within one business day of assignment and follow up within 24 hours if unacknowledged
- Review and optimize added locations, trade area sizing, keyword selections, and ranking maps before onboarding calls
- Lead Google Meet onboarding sessions covering dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations
- Record onboarding sessions and maintain organized Google Drive records
- Audit agency accounts for unmanaged Google Business Profiles and small test accounts
- Conduct proactive outreach to encourage agencies to expand to full client rollouts
- Serve as the primary point of contact during business hours for software questions, setup troubleshooting, and client training
- Escalate technical bugs to the tech team with screenshots and account details
- Report to the Sales Manager on expansion opportunities, uncompleted onboardings, and churn risks
Requirements
What you’ll need- Account management, client communication, and relationship building
- Strong understanding of Local SEO and Google Business Profile (GBP) optimization
- Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users
- Google Workspace
- Local SEO / Automation tools
- USB headset with noise cancellation feature
- Working webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main internet service speed of at least 25 Mbps cable connection
- Backup internet service speed of at least 10 Mbps
- Availability to work US work hours, 40 hours per week
- Must be based in the Philippines
Benefits
Comp & perks- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Affiliate Marketing Program referral earnings of up to $30 if your referral is hired
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Local SEOGoogle Business Profile OptimizationSoftware LearningTechnical Concept Explanation
Soft Skills
Relationship Building
Tools & Technologies
Google MeetGoogle DriveAutomation Tools
Industry Keywords
Client TrainingOnboarding SessionsTechnical Bugs ReportingProactive Outreach