Customer Service jobs in United States

Explore 1 matching jobs.

Wolters Kluwer

Associate Director, Customer Service

Wolters Kluwer

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Wolters Kluwer

Associate Director, Customer Service

Wolters Kluwer
Posted 10/21/2026full-timeUnited StatesSenior💰 $111,200 - $198,650 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong strategic and operational leadership in customer service management, with a focus on improving customer satisfaction, retention, and long-term value. Proven ability to design scalable processes and lead organizational change while managing high-volume operations and developing team capabilities.

Highest-signal resume keywords
Customer Service ManagementStrategic LeadershipOperational ExcellenceCoaching And MentoringAnalytical Capability

About the role

Key responsibilities & impact
  • Serve as a strategic member of the CT Business Licenses Leadership Team
  • Set priorities and execute plans supporting growth, profitability, customer outcomes, and employee engagement
  • Lead managers and teams across Customer Success operations
  • Translate portfolio strategy into detailed plans, objectives, operating rhythms, and measurable assignments
  • Own performance and results across related teams, including service quality, timeliness, productivity, customer satisfaction, retention, and margin improvement
  • Use customer feedback, operational data, and performance indicators to identify trends, resolve root causes, and prioritize improvements
  • Establish scalable processes, policies, standards, and controls for consistency, efficiency, and compliance
  • Partner with Operations, Sales, Product, Technology, Finance, and other stakeholders
  • Lead resolution of complex or high-impact customer issues
  • Align staffing, capacity, budgets, and partner resources with business demand and service commitments
  • Develop managers and emerging leaders through coaching, feedback, succession planning, and accountability
  • Champion change, continuous improvement, and adoption of new tools and working methods
  • Represent the customer voice in business decisions and translate insights into practical improvements
  • Provide ongoing leadership to approximately six direct reports and their teams

Requirements

What you’ll need
  • Bachelor’s degree required; advanced degree preferred
  • Minimum of 7 years of experience in customer service management and/or service operations
  • At least 3 years in a leadership role
  • Experience leading managers and multi-layered customer success, service, or operations teams in a complex, high-volume environment
  • Experience coaching and mentoring team members
  • Proven track record of managing high-volume customer service operations and leading successful teams
  • Strong strategic and operational leadership skills
  • Customer-centric mindset and experience improving satisfaction, retention, and long-term value
  • Strong business and financial acumen, including managing budgets, capacity, productivity, and margin improvement initiatives
  • Analytical capability to interpret operational and customer data
  • Excellent executive communication, influence, and presentation skills
  • Experience designing and scaling processes, performance measures, governance, and continuous improvement practices
  • Proven ability to lead organizational change and build engagement across onshore and offshore teams
  • Working knowledge of regulatory or compliance-driven services
  • Experience with business licensing, filings, renewals, or entity compliance preferred
  • Fluency with customer success platforms, workflow tools, reporting, and analytics preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience in the business license filing industry or a similar regulatory environment desired but not required
  • Domestic travel up to 20% of work time
  • Candidates must be based in or willing to work from Clayton, MO; White Plains, NY; or New York City, NY

Benefits

Comp & perks
  • Bonus eligibility
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
  • Hybrid work model
  • Domestic travel opportunities up to 20% of work time

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Budget ManagementPerformance MeasurementProcess DesignData AnalysisChange ManagementCustomer Satisfaction ImprovementMargin ImprovementService Quality ManagementRegulatory ComplianceBusiness Licensing
Soft Skills
Executive CommunicationInfluencePresentation SkillsInterpersonal SkillsProblem-Solving
Tools & Technologies
Customer Success PlatformsWorkflow ToolsReporting ToolsAnalytics Tools
Industry Keywords
Customer SuccessService OperationsHigh-Volume EnvironmentContinuous ImprovementEntity Compliance