Workman LLP

Administration

• Communicate regularly and directly with the accounts team and property managers
• Work closely with the accounts team for a portfolio of clients and property management teams
• Build and maintain professional relationships across the business
• Process a high volume of financial data on behalf of clients
• Support Assistant Client Accountants and Client Accountants
• Ensure tasks are completed on time and meet internal and client KPIs
• Update control spreadsheets
• Raise periodic and ad hoc charges
• Receipt income received into the bank
• Perform bank reconciliations
• Prepare and transfer rental income to clients
• Perform other duties supporting the smooth running of the accounting department

Service Charge Administrator – 12 Month FTC

Associate

• Lead development and management of Client relationships and management services for a diverse mixed-use property portfolio
• Help manage property managers, support staff, and onsite teams
• Collaborate with senior leadership on storage, budgeting, and long-term planning
• Lead portfolio matters including monthly Client reporting, quarterly KPI reporting, overseas compliance and health and safety, and environmental data collation
• Support the Client Lead with client liaison, reporting, and management initiatives across a nationwide portfolio
• Ensure consistent quality and brand standards across the portfolio
• Ensure onsite statutory compliance and maintain records
• Monitor safety standards and coordinate risk mitigation strategies
• Oversee service quality and reporting delivered by the team, including regional surveyors
• Manage annual insurance renewal and recharge premiums
• Identify cost-saving opportunities and drive capital improvement planning
• Ensure tenant satisfaction and retention through excellent team service
• Resolve escalated tenant concerns and oversee portfolio service quality
• Manage and mentor Property Management Surveyors and set SMART objectives
• Provide training to support team members through their RICS qualification
• Assist with onboarding and training new team members
• Assist the Partner with HR-related matters

Senior Associate

• Process financial data for diverse commercial, industrial and retail property portfolios
• Support Client Accountants and Property Managers
• Provide accurate and timely financial reporting
• Process supplier payments
• Complete bank reconciliations
• Assist with VAT returns
• Perform rent accounting and service charge management
• Update control spreadsheets
• Raise periodic and ad hoc charges
• Receipt income received into the bank
• Prepare and transfer rental income to clients
• Assist with month-end and year-end procedures
• Support budget tracking and variance analysis
• Perform other duties supporting the smooth running of the accounting department
• Complete tasks on time and in line with internal and client KPIs

Service Charge Administrator – 12 Month FTC

Senior Associate

Account Administrator