WorldatWork

Events

• Set the strategy and operating model for WorldatWork’s portfolio of conferences, meetings, and events
• Establish event goals, priorities, and performance measures aligned with organizational objectives and industry trends
• Lead meeting and event site selection and services while minimizing financial liability
• Conduct post-event evaluations using attendee feedback and financial/operational data
• Identify new event formats, technologies, and business models to increase member value, audience reach, and revenue
• Direct conference planning and execution through oversight of conference management partners, venues, Convention & Visitors Bureaus, vendors, contractors, and internal stakeholders
• Oversee event production and operations, including AV, general services contractors, housing, registration, catering, transportation, signage, security, and on-site execution
• Collaborate with internal staff on sponsorship, exhibition, speaker, and attendee goals
• Negotiate contracts and oversee venue management, including meeting space, exhibit hall floor plans, rooming lists, menus, audiovisual services, and room setup
• Develop and oversee on-site logistics plans
• Support event-related marketing and communications programs
• Lead development and delivery of the Annual Conference educational program, including content strategy, speaker engagement, abstract management, keynote selection, accreditation requirements, and program evaluation
• Develop and manage the Meetings and Events budget and financial performance
• Oversee revenue and expense management, financial forecasting, post-event reconciliation, and ROI analysis
• Establish KPIs for registration, revenue, margin, attendee satisfaction, sponsor/exhibitor satisfaction, operational performance, and event growth
• Direct and supervise team members while fostering accountability, collaboration, and professional growth
• Lead and develop a team managing logistics, housing, sourcing, and specialized functions
• Partner with program, content, marketing, and executive leadership departments to align meeting objectives and logistics
• Lead conference evaluation activities and implement innovation and process improvements
• Serve as primary staff liaison to the Events Advisory Council
• Provide outstanding customer service internally and externally

Director, Event Strategy – Operations

General

• Serve as the main contact for faculty, providing support and guidance on program expectations, logistics, and policies
• Maintain communication with faculty and program leaders
• Recruit and onboard new faculty, including selection, orientation, and training
• Coordinate faculty scheduling and assignments to align with program goals
• Manage faculty resources, including contracts, handbooks, instructional materials, and training materials
• Manage faculty payments and expense reports
• Coordinate travel arrangements and collaborate with Accounts Payable
• Maintain the faculty roster and Salesforce database, including contact information, credentials, and expertise
• Facilitate faculty performance feedback based on course evaluation results
• Track faculty participation, feedback, and performance data
• Identify faculty professional development needs and opportunities
• Assist in strategic initiatives to enhance faculty engagement and performance
• Match faculty expertise with program needs and support objectives
• Identify faculty for educational event planning and execution, ensuring faculty preparedness
• Support and guide faculty regarding updates, events, and organizational news
• Provide leadership with insights to improve faculty management and program delivery
• Collaborate with Marketing, Events, Content Strategy, and Education Leadership
• Produce courses to monitor and assess faculty as required
• Provide outstanding internal and external customer service
• Perform other duties as assigned

Director, Event Strategy – Operations

Faculty Management Specialist