Customer Service Supervisor
Worldwide Flight Services (WFS)
Posted: 10/20/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Supervisor
Worldwide Flight Services (WFS)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong supervisory skills in airport passenger service functions, ensuring compliance with safety standards and quality performance. Capable of training employees and effectively communicating with diverse groups while maintaining high customer satisfaction.
Highest-signal resume keywords
Supervisory SkillsCustomer Satisfaction ManagementSafety ComplianceEmployee TrainingProblem-Solving
About the role
Key responsibilities & impact- Supervise, coordinate, and control airport passenger service functions
- Monitor the quality and quantity of work performance
- Ensure compliance with company rules, regulations, and safety standards
- Train subordinate employees
- Oversee Passenger Service, Operations, and Weight and Balance functions, and potentially Cabin Services
- Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations standards are met or exceeded
- Administer practices fairly and equitably while treating employees, customers, vendors, and other third parties with respect
- Read, understand, and clarify implementation of the site-specific security plan
- Ensure WFS staff receive and display relevant company identification badges
Requirements
What you’ll need- Associate's degree (A.A.) or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or equivalent combination of education and experience
- Ability to work rotating shifts, including weekends, holidays, and days off
- Ability to read, write, fluently speak, and understand English
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to compute rates and percentages and interpret bar graphs
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables
- Ability to work in a high-noise-level environment
- Ability to work with minimal supervision
- Cognitive skills to set priorities and use independent judgment
- Ability to handle stress
- Regular and timely attendance
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals
- Ability to lift 70 pounds; no exceptions
Benefits
Comp & perks- DailyPay app for accessing pay in advance
- On-the-spot awards through the Awardco Platform, including gift cards and more
- Multiple medical plan options for full- and part-time employees
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401(k) program
- Internal mobility and transfer opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic ArithmeticData InterpretationReport WritingTechnical Instruction InterpretationWeight and Balance Functions
Soft Skills
Effective CommunicationStress ManagementIndependent JudgmentCognitive SkillsTeam Coordination
Certifications & Qualifications
Associate's Degree
Industry Keywords
Airport OperationsPassenger ServiceSafety StandardsQuality ControlEmployee Relations