Sales Support Representative
WOW
Posted: 10/19/2026ServiceNow
Patient Services Representative – Radiology Support Services
Carle Health
Posted: 9/29/2026
Support & Solutions Representative
Kaplan Test Prep
Posted: 9/24/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and attention to detail in managing customer orders and inquiries. Proficient in utilizing CRM and order-management systems while effectively communicating technical information to customers and colleagues.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCRM ProficiencyAttention To DetailCommunication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Research and resolve pending, held, canceled, and fallout orders, including installation barriers and service-availability questions
- Enter and update customer account information in billing systems
- Support inbound, outbound, online, and eCommerce sales channels
- Answer questions about order entry, products, promotions, and sales-system procedures
- Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams to resolve sales-related issues
- Stay current on product, system, and process changes and help frontline teams apply updates
- Document, prioritize, and track support requests and escalations in CRM, ticketing, and case-management systems
- Manage assigned requests through resolution or appropriate handoff, providing timely updates and meeting service-level expectations
- Identify recurring system issues, order errors, and process gaps and share improvement opportunities with Sales leadership
- Perform other duties as assigned
Requirements
What you’ll need- Two to four years of customer service experience preferred, ideally in sales support or a call center
- Strong problem-solving skills; experience resolving complex order-processing, serviceability, or operational issues is preferred
- Clear verbal and written communication and active listening skills
- Ability to explain technical information in everyday language
- Strong attention to detail when entering data, documenting cases, and communicating with customers and colleagues
- Ability to prioritize multiple requests, follow through on outstanding issues, and adapt in a fast-paced environment
- Comfort reading and applying product information, training materials, and company policies
- Basic math skills, including working with whole numbers, fractions, and decimals
- Proficiency with Microsoft Office and ability to navigate multiple applications
- Experience with CRM, order-management, billing, or case-management systems
- Experience with ICOMS, USHA, or Salesforce preferred; ServiceNow experience is a plus
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use close vision and be able to focus
- Required to perform computer-based research, documentation, and communication for extended periods
Benefits
Comp & perks- Medical, dental, vision, and life insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) with company match
- Paid time off and company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData EntryBasic Math SkillsServiceability ResolutionOperational Issue Resolution
Soft Skills
Active ListeningAdaptabilityPrioritization
Tools & Technologies
Microsoft OfficeCRM SystemsOrder-Management SystemsBilling SystemsSalesforce
Industry Keywords
Sales SupportCall CenterService-Level ExpectationsECommerce SalesField Operations