Yodeck

Business Development Rep

• Own phone-first outbound prospecting into cold Mid-Market and Enterprise target accounts across North America, using cold calling supported by email and LinkedIn to create qualified sales opportunities.
• Research, identify and prioritize ICP accounts, relevant stakeholders, customer lookalikes, intent signals and reasons to engage.
• Develop account-level prospecting strategies and penetrate target accounts through multi-threaded outreach across multiple stakeholders.
• Qualify prospect interest and business context, identify genuine sales opportunities, and hand off qualified opportunities to Mid-Market and Enterprise AEs with clear context and next steps.
• Collaborate with the GTM Engineer, AEs and wider revenue team on outbound campaigns, providing feedback to improve targeting, messaging and execution.
• Maintain accurate and complete HubSpot records, including activities, notes, stakeholder information, account context and next steps.
• Analyze and share recurring outbound learnings around personas, verticals, objections, messaging, signals and campaign performance to contribute to the North American outbound playbook.

Outbound Business Development Representative

Scrum Master

• Facilitate Scrum events and ensure effective meeting practices.
• Help Scrum teams focus on creating high-value increments, ensuring transparency and alignment.
• Help teams identify and remove impediments and manage dependencies.
• Work closely with Team Leads, Product Managers, and other stakeholders.
• Coach and mentor team members and stakeholders in Agile values, principles, and frameworks.
• Support teams in continuously improving collaboration, delivery, and ways of working.

Customer Support

• Own day-to-day Customer Support operations across ticket, live chat and phone
• Lead and coach the Customer Support agent team through onboarding, 1:1s, performance reviews, and underperformance management
• Own hiring for the team from assessment through final call
• Own the Customer Support shift rota, including night, weekend and holiday coverage
• Own team KPIs and report volume and sentiment trends to leadership
• Manage ticket routing, macros and escalation paths in Intercom
• Build and refine workflows for player setup, screen connectivity, scheduling, licensing and billing
• Run ticket QA to measure answer correctness
• Act as escalation point for high-stakes or angry customer situations
• Identify shortcomings in automated answers and handoffs
• Partner with Technical Support on platform or network troubleshooting escalations
• Work with Sales, Customer Success and Product on recurring issues and roadmap insights
• Contribute to internal documentation and support playbooks in Slite

Outbound Business Development Representative

Scrum Master

Customer Support Manager