YOUSE

Analyst

• Monitor EPS, map post-sales, assistance, and claims journeys.
• Identify improvement opportunities and lead initiatives focused on delivering an excellent experience for policyholders, brokers, and partners.
• Map and analyze customer, broker, and Economiário journeys, identifying opportunities to improve insurance products and services.
• Prepare forecasts and monitor EPS and REPs daily, managing metrics such as NPS, CSAT, and CES.
• Develop a strategic data perspective and turn insights into continuous improvement actions.
• Partner with Product, Operations, Sales, Marketing, and IT teams to implement improvements across the customer journey.
• Provide support to the call center.
• Develop and track customer experience and assistance metrics, focusing on retention, loyalty, and customer delight.
• Support the promotion of a CX culture across the company.

Senior CX Analyst

QA Engineer

• Analyze, reproduce, and validate incident fixes in production support environments
• Ensure the operational stability of systems
• Analyze requirements and technical documentation to design comprehensive test scenarios
• Track testing through to User Acceptance Testing (UAT)
• Design and execute functional, regression, integration, and exploratory tests for Web, Mobile, and APIs
• Perform database queries and checks to verify business rules and validate scenarios during acceptance testing
• Collaborate with Developers and Product Managers to identify quality risks early (Shift Left)
• Create clear defect and test coverage reports to support decision-making

Mid-Level QA Analyst

Pricing Analyst

• Develop, update, validate, and monitor statistical and Machine Learning models applied to Pricing and insurance
• Build and enhance claims frequency and severity models, including GLMs and other statistical and Machine Learning techniques
• Develop price and demand elasticity models and analyses, assessing price, conversion, retention, and customer behavior
• Develop renewal propensity, churn, and retention models
• Analyze customer and risk segmentation
• Support pricing optimization studies, balancing risk, profitability, competitiveness, conversion, and retention
• Develop models and analyses for Auto, Life, and Home Insurance
• Perform cohort and portfolio simulations
• Analyze observed versus estimated loss ratios and identify recalibration opportunities
• Simulate the impact of changes to rates, underwriting rules, segmentation, and pricing strategies
• Conduct backtesting, validation, and model performance analyses
• Support the definition of Pricing assumptions, variables, segmentation, and methodologies
• Identify risk and profitability drivers and translate statistical results into business recommendations
• Design KPIs to track the performance of models and strategies in production
• Work with Data and Technology teams on the implementation, deployment, and monitoring of models in production
• Prepare analyses and presentations for technical and executive forums
• Contribute to the advancement of Modeling and Machine Learning methodologies, tools, and processes applied to Pricing

Senior Pricing Analyst – Modeling, Machine Learning

• Develop and monitor insurance renewal pricing strategies, seeking a balance between profitability, retention, and competitiveness
• Analyze portfolio performance, renewal behavior, retention, churn, premiums, loss ratios, and profitability
• Define and review renewal rules, criteria, and segmentation
• Assess the impact of rate adjustments and pricing strategies on renewal rates, elasticity, conversion, and financial performance
• Conduct market competitiveness analyses and identify pricing positioning opportunities
• Create, monitor, and enhance renewal KPIs and dashboards
• Monitor the results of implemented strategies, evaluating retention, average premium, loss ratio, margin, and profitability
• Prepare analyses and recommendations for executive forums and stakeholders
• Partner with Underwriting, Sales, Product, Data, and Technology teams
• Participate in defining tests, pilots, and impact analyses for new pricing and renewal strategies
• Ensure the quality of the analyses, assumptions, and KPIs used in Pricing decisions

Senior CX Analyst

Mid-Level QA Analyst

Senior Pricing Analyst – Modeling, Machine Learning

Senior Pricing Analyst – Insurance, Renewals